LAI HANG NICHOLAS SIM
Scarborough
Summary
Dynamic and engaging Barista with a history at FinePrint, known for elevating customer experiences even during peak times. Expert in espresso machine operation and renowned for exceptional hospitality service expertise. Achieved consistently high customer satisfaction scores through effective problem-solving and multitasking. Passionate about contributing to team success through hard work, attention to detail, and excellent organizational skills.
Overview
1
1
Certification
Work History
Barista
FinePrint
04.2024 - 08.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Volunteer
Food Bank
02.2024 - 02.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Higher Diploma - Culinary Management
Centennial College
Scarborough, None04-2026
High School Diploma -
HKMA David Li Kwok Po College
Hong Kong07.2022
Skills
- Espresso machine operation
- Dining room maintenance
- Opening and closing duties
- Display case merchandising
- Latte art
- Up-selling
- Safe food handling
- Problem-solving
- Multitasking and organization
- Hospitality service expertise
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- First Aid/CPR/AED Certification - American Red Cross.
- Food Handler Certification
- Smart Serve Certification
Timeline
Barista
FinePrint
04.2024 - 08.2024
Volunteer
Food Bank
02.2024 - 02.2024
Higher Diploma - Culinary Management
Centennial College
High School Diploma -
HKMA David Li Kwok Po College
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