Lahsen Zerrouky
Ottawa,ON
Summary
Accomplished Solution Specialist with a proven track record at Bell Canada, excelling in customer relationship management and technical solutions. Leveraged business analysis and creative problem-solving to exceed sales targets and enhance client satisfaction. Skilled in fostering teamwork and deploying innovative product demonstrations, significantly improving operational efficiency and client rapport.
Overview
27
27
years of professional experience
Work History
Solution Specialist
Bell Canada
05.2022 - 11.2024
- Participated in team meetings for sharing insights on client interactions.
- Developed solutions for complex client challenges.
- Maintained detailed records of client interactions for reference.
- Established strong relationships with clients by understanding needs and providing tailored solutions.
- Championed adoption of industry best practices within the organization, leading to improved efficiency and overall performance levels.
- Educated clients on best practices to maximize product utilization.
- Consistently exceeded sales targets by cultivating a deep understanding of client needs and positioning products as optimal solutions for their unique challenges.
- Served as subject matter expert on targeted technologies, contributing valuable insights during client consultations.
Technical Consultant
Bell Canada
07.2014 - 05.2022
- Implemented proactive monitoring techniques to detect and mitigate potential risks.
- Utilized Python scripts automating error detection and resolution, improving system reliability.
- Executed cloud migration strategies using AWS, enhancing data security and accessibility.
- Developed integration plans, harmonizing new systems with existing infrastructure.
- Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
- Assisted sales teams in closing deals by providing technical expertise, product demonstrations, and addressing customer concerns during the sales process.
- Assessed business requirements to create focused solutions.
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
Sales Engineer
AT&T Canada / Allstream
11.1997 - 11.2013
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
Education
Telecommunications Management
Ryerson University
TorontoBachelor of Science - Science
University Mohamed V
Rabat MoroccoCisco Certification
Cisco CCNA
Toronto OnCertification
Telco To Techco
Ottawa On10-2024
Skills
- Business analysis
- Product knowledge
- Customer relationship management
- Creative solutions
- Product demonstration
- Recommending products
- Pricing quotes
- Key holder
- Troubleshooting product problems
- Salesforce CRM experience
- Preparing proposals
- Custom solution design
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Microsoft windows and office
- Reliability
- Excellent communication
- Verbal and written communication
- Decision-making
- Relationship building
Accomplishments
- Was selected to President's Club multiple times
- Was selected as the top Sales Activity Generator at Bell Canada on Q3 2024
- Best in class product and service solutions for Fortune 500 Enterprises
Languages
English
Native or Bilingual
French
Full Professional
Arabic
Native or Bilingual
Top Activity Generator Q3 2024
Was Selected as the top Sales activity Generator in Q3 2024
Interests
_ Volunteering
_ Coaching Soccer
_ Running Half Marathons
_ Human Rights
_ Science and Technology
_ Habitat for Humanity
Timeline
Solution Specialist
Bell Canada
05.2022 - 11.2024
Technical Consultant
Bell Canada
07.2014 - 05.2022
Sales Engineer
AT&T Canada / Allstream
11.1997 - 11.2013
Telecommunications Management
Ryerson University
Bachelor of Science - Science
University Mohamed V
Cisco Certification
Cisco CCNA
Certification
Telco To Techco
Similar Profiles
Maruf MorshedMaruf Morshed
Sales Consultant at Bell CanadaSales Consultant at Bell Canada
Katherine STEPHENKatherine STEPHEN
Customer Support Expert at Bell CanadaCustomer Support Expert at Bell Canada
GAGAN JUNEJAGAGAN JUNEJA
Wireless Specialist at BELL CANADAWireless Specialist at BELL CANADA