Lahiru Viraj
Vancouver,BC
Overview
10
10
years of professional experience
Work History
Crew Member
Wendys
Vancouver, BC
01.2023 - Current
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Adhered to health department regulations regarding food handling procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Technical Service Engineer
Colombo Dockyard
04.2022 - 12.2022
- Performed preventative maintenance on equipment in order to ensure optimal performance levels.
- Analyzed system configurations to identify possible improvements or upgrades.
- Installed operating systems, drivers and other software components according to customer requirements.
- Monitored system performance after completing repairs or installations.
- Conducted research into the feasibility, design, operation and performance of mechanical systems, components and processes.
- Generated technical reports summarizing findings from experiments or simulations conducted.
- Trained personnel on operating procedures related to machinery maintenance and repair.
- Wrote performance requirements for product development or engineering projects.
Service Advisor
Diesel & Motor Engineering PLC
Colombo, BC
02.2017 - 04.2022
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Proactively followed up with customers post-service to ensure satisfaction and address any outstanding issues or additional needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
Apprentice Automotive Mechanic
United Motors Pvt Ltd
Colombo, BC
06.2014 - 06.2015
- Diagnosed and repaired mechanical, electrical, and hydraulic malfunctions in vehicles.
- Performed regular maintenance services such as oil changes, lubrications and tune-ups.
- Tested components with computerized diagnostic equipment to identify faults.
- Reassembled engines after repairs were complete.
- Assisted senior mechanics in more complex tasks such as transmission rebuilds.
- Adjusted steering column brackets to ensure proper alignment of the steering wheel.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Installed new radiators, water pumps, timing belts and drive shafts.
Education
Diploma in Software Engineering - Information Technology
Diploma in Software Engineering
ESOFT - Pearson Certified 04-2020
Bachelor of Science - Mechanical Engineering
University of Wolverhampton
England01-2020
National Diploma In Engineering Sciences - Automotive Engineering
Institute of Engineering Technology
Colombo05-2016
Timeline
Crew Member
Wendys
01.2023 - Current
Technical Service Engineer
Colombo Dockyard
04.2022 - 12.2022
Service Advisor
Diesel & Motor Engineering PLC
02.2017 - 04.2022
Apprentice Automotive Mechanic
United Motors Pvt Ltd
06.2014 - 06.2015
Diploma in Software Engineering - Information Technology
Diploma in Software Engineering
Bachelor of Science - Mechanical Engineering
University of Wolverhampton
National Diploma In Engineering Sciences - Automotive Engineering
Institute of Engineering Technology