Overview
Work History
Education
Timeline
Generic

Lahiru Viraj

Vancouver,BC

Overview

10
10
years of professional experience

Work History

Crew Member

Wendys
Vancouver, BC
01.2023 - Current
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Adhered to health department regulations regarding food handling procedures.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.

Technical Service Engineer

Colombo Dockyard
04.2022 - 12.2022
  • Performed preventative maintenance on equipment in order to ensure optimal performance levels.
  • Analyzed system configurations to identify possible improvements or upgrades.
  • Installed operating systems, drivers and other software components according to customer requirements.
  • Monitored system performance after completing repairs or installations.
  • Conducted research into the feasibility, design, operation and performance of mechanical systems, components and processes.
  • Generated technical reports summarizing findings from experiments or simulations conducted.
  • Trained personnel on operating procedures related to machinery maintenance and repair.
  • Wrote performance requirements for product development or engineering projects.

Service Advisor

Diesel & Motor Engineering PLC
Colombo, BC
02.2017 - 04.2022
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Proactively followed up with customers post-service to ensure satisfaction and address any outstanding issues or additional needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Apprentice Automotive Mechanic

United Motors Pvt Ltd
Colombo, BC
06.2014 - 06.2015
  • Diagnosed and repaired mechanical, electrical, and hydraulic malfunctions in vehicles.
  • Performed regular maintenance services such as oil changes, lubrications and tune-ups.
  • Tested components with computerized diagnostic equipment to identify faults.
  • Reassembled engines after repairs were complete.
  • Assisted senior mechanics in more complex tasks such as transmission rebuilds.
  • Adjusted steering column brackets to ensure proper alignment of the steering wheel.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Installed new radiators, water pumps, timing belts and drive shafts.

Education

Diploma in Software Engineering - Information Technology

Diploma in Software Engineering
ESOFT - Pearson Certified
04-2020

Bachelor of Science - Mechanical Engineering

University of Wolverhampton
England
01-2020

National Diploma In Engineering Sciences - Automotive Engineering

Institute of Engineering Technology
Colombo
05-2016

Timeline

Crew Member

Wendys
01.2023 - Current

Technical Service Engineer

Colombo Dockyard
04.2022 - 12.2022

Service Advisor

Diesel & Motor Engineering PLC
02.2017 - 04.2022

Apprentice Automotive Mechanic

United Motors Pvt Ltd
06.2014 - 06.2015

Diploma in Software Engineering - Information Technology

Diploma in Software Engineering

Bachelor of Science - Mechanical Engineering

University of Wolverhampton

National Diploma In Engineering Sciences - Automotive Engineering

Institute of Engineering Technology

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Lahiru Viraj