Lahari Kosaraju
Milton
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sutherland
04.2024 - Current
- Working as program support assistance in support room.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Store Manager
Port Credit Smoke And Gift
02.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products and increased sales by 10%.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
Sitel
10.2022 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times and handled more than 50 calls per day.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Maintained up-to-date knowledge of product and service changes.
Pharmacy Assistant
Pharmasave
10.2021 - 12.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Travel Customer Service Representative
Telangana Travel And Touristry Ltd.
01.2020 - 07.2021
- Assist customers in making flight, hotel, car rental, and other travel-related reservations, ensuring accuracy and adherence to company's policies and procedures.
- Help customers with changes to their travel plans, such as rebooking flights, modifying hotel reservations, and processing cancellations, following company's guidelines and policies.
- Offer travel recommendations, such as popular destinations, activities, and sightseeing options, based on customers' preferences and interests.
- Assist customers with payment-related inquiries and process refunds, if applicable, following company's refund policies.
Assistant Professor
MNR Medical College & Hospital
07.2013 - 12.2019
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Applied innovative teaching methods to encourage student learning objectives.
- Built strong rapport with students through class discussions and academic advisement.
Education
Post Graduate Diploma - Administrative Business Management
Conestoga College Institute of Technology And Advanced Learning
08.2022
Ph.D. - Pharmaceutical Chemistry
GITAM University
07.2021
Master of Science - Pharmacy
Osmania University
10.2012
Bachelor of Science - Pharmacy
Jawaharlal Nehru Technological University
04.2010
Skills
- Critical Thinking
- AutoCAD and Kroll software's
- MS Office suite
- Membership Inquiries and Renewals
- Business Development Understanding
- Spreadsheets
- Conflict Resolution
- Report Creation
- Customer Relationship Management
- Program Administration
- Microsoft Excel
- Technical support
Timeline
Customer Service Representative
Sutherland
04.2024 - Current
Store Manager
Port Credit Smoke And Gift
02.2023 - Current
Customer Service Representative
Sitel
10.2022 - 02.2023
Pharmacy Assistant
Pharmasave
10.2021 - 12.2021
Travel Customer Service Representative
Telangana Travel And Touristry Ltd.
01.2020 - 07.2021
Assistant Professor
MNR Medical College & Hospital
07.2013 - 12.2019
Ph.D. - Pharmaceutical Chemistry
GITAM University
Master of Science - Pharmacy
Osmania University
Bachelor of Science - Pharmacy
Jawaharlal Nehru Technological University
Post Graduate Diploma - Administrative Business Management
Conestoga College Institute of Technology And Advanced Learning
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