Lafaiete Furtado
Toronto,Canada
Summary
Over 20 years of experience in technical support with expertise in troubleshooting and resolving complex technical issues. Extensive knowledge of various operating systems and software applications for effective problem diagnosis and efficient solutions. Consistently demonstrated exceptional customer service skills, ensuring client satisfaction and building strong professional relationships. Proven track record of delivering timely and effective technical support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Support Technician
Ventra Plastics
01.2018 - 05.2024
- Supported Insequence automotive manufacturing software
- Provided production support for all IT peripherals
- Monitored network infrastructure
- Responsible for procuring equipment and supplies for the IT Department
- Responsible for configuring and maintaining Punch Clocks
- Ran SQL queries as required
- Responsible for maintaining and Managing Scanners
- Responsible for Network Cabling infrastructure mapping
- Employed remote support tools effectively for efficient troubleshooting of offsite issues
- Managed IT asset inventory, ensuring accurate tracking and timely replacement or upgrades
- Diagnosed and troubleshot hardware, software, and network issues
- Installed, configured, and maintained computer systems and network connections
- Tested new software and hardware before deployment
- Configured hardware, devices, and software to set up workstations for employees
- Installed and configured operating systems and applications
- Conducted regular software updates and patches to ensure all systems ran efficiently and securely
Manager
Hasha Solutions
12.2015 - 01.2017
- Performed onsite repair, and preventative maintenance on computer hardware
- Cabling/installation for residential homes and small business
- Scheduled appointments
- Promoted and sold equipment and services to customers
Technical Support Analyst
CIM Solutions & Networking
01.2015 - 10.2015
- Onsite and remote support of applications and hardware
- Identified problem trends and possible solutions to maintain functionality
- Tracked calls using AutoDesk
- Supported Windows, Sharepoint, MAC/OS
Systems Support Technician
Automodular Corporation
01.2009 - 01.2014
- Supported automotive production environment
- Maintained line servers and clients ensuring communication with the PLC systems
- Installed and supported scanners
- Distributed packages via Group policies across the network
- Monitored, supported, and maintained operations of the LAN and required hardware
- Monitored network printers, office scanners, digital cameras, and UPS
- Designed work instructions related to error-proofing
- Monitored, and supported sensors, step pads, and light curtains
IT Support Technician
Siemens
03.2008 - 03.2008
- Installed and tested network hardware
- Installed and configured File and Print Servers
- Handled technical support for the Microsoft Mississauga location
- Supported Active Directory
IS Support Technician
Icynene Inc.
01.2005 - 01.2008
- Assisted Network Administrator in network operation and monitoring
- Installation, repair and maintenance of client-side equipment
- Acted as backup to the Network Administrator
- Administered BCM System
Technical Support Analyst
Ontario Ministry of Finance
01.2005
- Supported applications including MS Office Suite and Lotus Notes
- Identified problem trends and possible solutions to maintain functionality
- Tracked calls using a Remedy database
Education
IT Service Management Certificate -
Loyalist College
Network Engineer Diploma -
Trios College of Information Technology
Network Technician Certificate -
Trios College of Information Technology
MCSE -
CNA -
NET -
A -
Skills
- Network support
- Hardware diagnostics
- Software diagnostics
- Configuring LAN/WAN connectivity
- Research skills
- Analytical skills
- Attention to detail
- Leadership
- Team player
- Interpersonal communication skills
- Organization
- Management
- Data Analysis
- Software Installation
- Hardware Configuration
- On-Site Technical Support
Certification
- MCSE
- CAN
- NET +
- A +
Timeline
IT Support Technician
Ventra Plastics
01.2018 - 05.2024
Manager
Hasha Solutions
12.2015 - 01.2017
Technical Support Analyst
CIM Solutions & Networking
01.2015 - 10.2015
Systems Support Technician
Automodular Corporation
01.2009 - 01.2014
IT Support Technician
Siemens
03.2008 - 03.2008
IS Support Technician
Icynene Inc.
01.2005 - 01.2008
Technical Support Analyst
Ontario Ministry of Finance
01.2005
Network Engineer Diploma -
Trios College of Information Technology
Network Technician Certificate -
Trios College of Information Technology
MCSE -
NET -
A -
- MCSE
- CAN
- NET +
- A +
IT Service Management Certificate -
Loyalist College
CNA -
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