Laetitia Nsoh
Laval,Canada
Summary
Proactive banking advisor with a strong focus on client engagement, problem-solving, and compliance. Adept in handling financial transactions, identifying client needs, and ensuring data accuracy while adhering to regulatory standards. Skilled in building trust with clients, managing high call volumes, and delivering exceptional service in both French and English. Holds a Bachelor of Business Administration and seeks to leverage customer service expertise and attention to detail in a fraud analyst role.
Overview
13
13
years of professional experience
Work History
Banking Advisor
RBC
09.2023 - Current
- Recognized opportunities for sales and referrals.
- Provided comprehensive support for client financial inquiries.
- Facilitate dialogue with clients for comprehension of individual needs.
Call Centre Agent
Concentrix
01.2022 - 06.2023
- Provided effective solutions to customer problems.
- Addressed significant number of inbound inquiries promptly.
- Established strong connections to promote client satisfaction.
Seasonal customer service representative
Claire's
12.2018 - 01.2019
- Work on the arrangement of items
- Solve minor complaints and help customers with inquiries about products and promotions
- Create relationships with customers and exceed their expectations
Retail Sales Representative
La Fourmi Supermarket
08.2018 - 09.2018
- Assist an average of 35 customers per day in finding or selecting items and providing recommendations
- Provide outstanding customer service, receiving 92% in customer service feedback surveys
- Organized, restocked and cleaned checkout area in-between customers
- Accurately processed payments
Customer Service representative
La Mode Boutique
01.2015 - 07.2017
- Respond to telephone inquiries, providing quality service to customers
- Listen attentively to caller needs to ensure a positive customer experience
- Develop highly empathetic client relationships and earned reputation for delivering exceptional customer service
Sales And marketing rep (Contractual)
Sensation Shop
11.2011 - 11.2014
- Recognized opportunities for sales and referrals.
- Provided comprehensive support for client financial inquiries.
- Facilitate dialogue with clients for comprehension of individual needs.
Education
Bachelor of Business administration - Business administration
Canadian Mennonite University
04.2023
High school Diploma -
American Christian Academy
01.2018
Skills
- Negotiating skills
- Good marketing skills
- Complaint resolution
- Proficiency with computer application
- Relationship building
- Bilingual
- Call Center
- Customer Service
- Data Entry
- Cold Calling
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Banking Advisor
RBC
09.2023 - Current
Call Centre Agent
Concentrix
01.2022 - 06.2023
Seasonal customer service representative
Claire's
12.2018 - 01.2019
Retail Sales Representative
La Fourmi Supermarket
08.2018 - 09.2018
Customer Service representative
La Mode Boutique
01.2015 - 07.2017
Sales And marketing rep (Contractual)
Sensation Shop
11.2011 - 11.2014
Bachelor of Business administration - Business administration
Canadian Mennonite University
High school Diploma -
American Christian Academy
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