LAETITIA MOHAMMED
Montreal,Canada
Summary
Network Administrator/IT Support with strong troubleshooting skills, enabling quick identification and resolution of network issues to minimize downtime and maintain business continuity. Experienced in configuring and supporting switches, routers, firewalls, and VPNs, as well as monitoring system performance across Windows and Linux environments. Proficient understanding of network protocols with the ability to apply and troubleshoot them effectively in real-world scenarios. Known for critical thinking, problem analysis, and making sound decisions under pressure, while maintaining adaptability, attention to detail, and a commitment to continuous learning in evolving IT infrastructures.
Overview
12
12
years of professional experience
Work History
IT Technical Support Specialist (Internship)
FenceCore
Montreal, Quebec
11.2025 - Current
- Hands-on work with Microsoft 365 Admin Center, Barracuda, Keeper, ConnectWise ticketing system, Sophos Firewall, NinjaOne remote connection and management
- Provided technical support to end-users for software and hardware issues.
- Diagnosed and resolved network connectivity problems for various devices.
- Managed ticketing system to track and prioritize support requests efficiently.
- Collaborated with IT teams to implement system upgrades and enhancements.
- Ensured compliance with company policies during support operations and procedures.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Performed maintenance and upgrades to existing computer systems as needed.
Class 2 driver
Priodex
Montreal, Canada
03.2024 - 10.2024
- Accomplished safe transportation with strict adherence to traffic rules.
- Performed daily vehicle inspections thoroughly; ensured all equipment functioned optimally.
- Demonstrated effective communication skills when liaising with clients or dispatchers.
- Practised proper documentation to ensure accurate record keeping.
Class 1 driver
SLH Transport
Ville St-Laurent, Canada
01.2017 - 01.2020
- Performed daily inspections of vehicle to maintain optimum performance.
- Followed correct procedures for transport of hazardous materials maintaining safety standards at all times.
- Delivered goods on time by strictly adhering to schedules and route plans.
- Managed high stress situations well whilst dealing with unexpected incidents such as road closures and severe weather conditions.
- Provided excellent customer service, leading to repeat business contracts.
Receptionist/ team leader
CBSA College
Rigaud, Canada
02.2014 - 08.2016
- Managed phone calls
- Assisted with administrative tasks
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained an organised reception area for a professional business environment.
- Coordinated with officials from different provinces to provide solutions for incoming trainees
Education
AEC - Network Administrator
John Abbott Collège
Sainte-Anne-de-Bellevue, Québec01.2026
DEP - Transport par camion
CFTR
St-Clet01.2017
Skills
- Operating Systems Administration
- Windows desktop
- Windows Server
- Linux distributions
- Ubuntu
- Debian
- CentOS
- Fedora
- Active Directory
- DNS
- DHCP
- Group Policy
- Cisco routers
- Cisco switches
- SSH
- RSA hardening
- OSPF
- RIP
- NAT
- STP
- ACLs
- Dynamic routing
- Microsoft Azure
- AWS
- Google Cloud
- VMware
- GNS3
- IP subnetting
- VLAN implementation
- Network segmentation
- Firewall deployment
- Python
- Bash
- PowerShell
- SQL
- MariaDB
- Ansible
- VLANs
- Apache
- HTTP
- LAMP
- Webmin
- VPNs
- IPsec
- OpenVPN
- Load balancers
- High-availability solutions
- Remote Desktop Services
- PuTTY
- SSH key generation
- Postfix
- Dovecot
- Sendmail
- BIND
- Wireshark
- Network troubleshooting
- Technical support
- Problem solving
- Effective communication
- Customer service
- Server maintenance
- Remote desktop support
- System configuration
- Security protocols
- TCP/IP
- Microsoft 365 expertise
- Barracuda
- Keeper
- Sophos
- NinjaOne
- Azure
- Entra ID
- Purview
- ConnectWise
References
References available upon request.
Languages
- French
- English
Timeline
IT Technical Support Specialist (Internship)
FenceCore
11.2025 - Current
Class 2 driver
Priodex
03.2024 - 10.2024
Class 1 driver
SLH Transport
01.2017 - 01.2020
Receptionist/ team leader
CBSA College
02.2014 - 08.2016
AEC - Network Administrator
John Abbott Collège
DEP - Transport par camion
CFTR