Laenard Cajayon
Summary
I am in my final year of a Bachelor of Commerce in Business Management and actively seeking a full-time morning position to complement my evening classes. I am interested in supply chain management and am eager to expand my knowledge in this area while applying my skills in a practical environment. With over 10 years of experience in customer service, I have cultivated a comprehensive expertise in merchandising, inventory management, sales, and cash handling, making me a significant asset to any team.
In my previous roles, I successfully managed teams and implemented processes that improved operational efficiency and customer satisfaction. I am firmly committed to training and mentoring team members, ensuring they are equipped to excel in their roles. I thrive on learning new skills and embracing challenges in a dynamic, fast-paced work environment, and I am excited about the opportunity to grow within the supply chain sector.
Overview
12
12
years of professional experience
Work History
Back of House Manager
RETAILORS Nike Fox group WEM
Edmonton, AB
11.2023 - 10.2024
- Manage and oversee all back-of-house operations, including scheduling, shipping/receiving, inventory management, and stockroom organization.
- Create and execute weekly and daily game plans for the team, ensuring efficient allocation of day-to-day tasks
- Develop and implement processes and procedures for efficient stock management, ensuring accurate inventory levels and timely replenishment.
- Conduct regular audits to ensure accuracy of stock levels, identify discrepancies, and implement corrective actions.
- Maintain cleanliness and organization of the stockroom, ensuring compliance with safety and security standards.
- Conduct regular performance evaluations, provide feedback, and coach team members to drive continuous improvement.
Merchandise Leader
American Eagle Inc. WEM
Edmonton, AB
08.2022 - 11.2023
- Led and coordinated floorset activities, ensuring that product displays were visually appealing and aligned with brand guidelines.
- Managed a team responsible for executing floorset changes efficiently and on schedule, minimizing disruptions to store operations.
- Oversaw the receiving, sorting, and organization of merchandise in the backroom, enhancing product availability on the sales floor.
- Implemented inventory control procedures for the backroom, optimizing stock organization and replenishment processes.
- Trained and mentored team members on merchandising standards, safety procedures, and the importance of customer-centric displays.
- Conducted interviews for new hires, ensuring the selection of candidates who aligned with the team's values and goals.
Cash Leader
American Eagle Inc. WEM
Edmonton, AB
12.2019 - 08.2022
- As a Cash Lead, I took a proactive approach to training new cashiers, ensuring they received comprehensive onboarding to excel in their roles
- Led by example in consistently achieving and exceeding loyalty reward program goals, serving as a role model for the cashiers and inspiring them to do the same
- Conducted regular check-ins and one-on-one coaching sessions with new cashiers to address questions, offer guidance, and assess their progress
- Doubled YTD Loyalty % (Improved our placement from 2nd last to first in the district in a year)
Front of House Supervisor
Pho Xpress Hampton's
Edmonton, AB
09.2018 - 03.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
Office Associate (8 Month Contract Full time)
Service Canada
Edmonton, AB
10.2017 - 05.2018
- Performed data entry for Employment Insurance (EI) files, maintaining high accuracy and confidentiality in processing sensitive information.
- Managed and filed records in precise SIN order, ensuring adherence to guidelines from initial access to eventual destruction.
- Assisted in archiving and destruction of outdated files, adhering to government regulations and policies for record management.
- Utilized database systems and spreadsheets to input, update, and verify information, focusing on data integrity.
- Collaborated with team members to manage high workloads and meet deadlines during peak processing periods.
- Ensured adherence to strict confidentiality protocols and standards when handling sensitive government documents.
Cashier
West Edmonton Mall Attractions Inc.
Edmonton, AB
04.2013 - 04.2017
- Maintained exceptional accuracy in cash handling, achieving a variance of less than a dollar over 4 years.
- Processed daily cash loads ranging from $5,000 to $25,000 in a high-volume, fast-paced environment.
- Accurately handled parks and attractions' admissions, ticket sales, and financial transactions.
- Explained park rules, regulations, and policies to guests to ensure a safe and enjoyable experience.
- Provided outstanding customer service by addressing guest inquiries and resolving issues promptly.
- Followed strict cash-handling protocols to ensure compliance with company policies and prevent discrepancies.
Education
Bachelor Of Commerce - Business Management Major
MacEwan University
Edmonton, ABSkills
- Team Leadership
- Inventory Management
- Budget Planning
- Communication
- Problem-solving
- Staff training
- Inventory control
- Labeling
- Teamwork and collaboration
- Customer experience
- Sales analysis
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Back of House Manager
RETAILORS Nike Fox group WEM
11.2023 - 10.2024
Merchandise Leader
American Eagle Inc. WEM
08.2022 - 11.2023
Cash Leader
American Eagle Inc. WEM
12.2019 - 08.2022
Front of House Supervisor
Pho Xpress Hampton's
09.2018 - 03.2022
Office Associate (8 Month Contract Full time)
Service Canada
10.2017 - 05.2018
Cashier
West Edmonton Mall Attractions Inc.
04.2013 - 04.2017
Bachelor Of Commerce - Business Management Major
MacEwan University