Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laenard Cajayon

Summary

I am in my final year of a Bachelor of Commerce in Business Management and actively seeking a full-time morning position to complement my evening classes. I am interested in supply chain management and am eager to expand my knowledge in this area while applying my skills in a practical environment. With over 10 years of experience in customer service, I have cultivated a comprehensive expertise in merchandising, inventory management, sales, and cash handling, making me a significant asset to any team.

In my previous roles, I successfully managed teams and implemented processes that improved operational efficiency and customer satisfaction. I am firmly committed to training and mentoring team members, ensuring they are equipped to excel in their roles. I thrive on learning new skills and embracing challenges in a dynamic, fast-paced work environment, and I am excited about the opportunity to grow within the supply chain sector.

Overview

12
12
years of professional experience

Work History

Back of House Manager

RETAILORS Nike Fox group WEM
11.2023 - 10.2024
  • Manage and oversee all back-of-house operations, including scheduling, shipping/receiving, inventory management, and stockroom organization.
  • Create and execute weekly and daily game plans for the team, ensuring efficient allocation of day-to-day tasks
  • Develop and implement processes and procedures for efficient stock management, ensuring accurate inventory levels and timely replenishment.
  • Conduct regular audits to ensure accuracy of stock levels, identify discrepancies, and implement corrective actions.
  • Maintain cleanliness and organization of the stockroom, ensuring compliance with safety and security standards.
  • Conduct regular performance evaluations, provide feedback, and coach team members to drive continuous improvement.

Merchandise Leader

American Eagle Inc. WEM
08.2022 - 11.2023
  • Led and coordinated floorset activities, ensuring that product displays were visually appealing and aligned with brand guidelines.
  • Managed a team responsible for executing floorset changes efficiently and on schedule, minimizing disruptions to store operations.
  • Oversaw the receiving, sorting, and organization of merchandise in the backroom, enhancing product availability on the sales floor.
  • Implemented inventory control procedures for the backroom, optimizing stock organization and replenishment processes.
  • Trained and mentored team members on merchandising standards, safety procedures, and the importance of customer-centric displays.
  • Conducted interviews for new hires, ensuring the selection of candidates who aligned with the team's values and goals.

Cash Leader

American Eagle Inc. WEM
12.2019 - 08.2022
  • As a Cash Lead, I took a proactive approach to training new cashiers, ensuring they received comprehensive onboarding to excel in their roles
  • Led by example in consistently achieving and exceeding loyalty reward program goals, serving as a role model for the cashiers and inspiring them to do the same
  • Conducted regular check-ins and one-on-one coaching sessions with new cashiers to address questions, offer guidance, and assess their progress
  • Doubled YTD Loyalty % (Improved our placement from 2nd last to first in the district in a year)

Front of House Supervisor

Pho Xpress Hampton's
09.2018 - 03.2022
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.

Office Associate (8 Month Contract Full time)

Service Canada
10.2017 - 05.2018
  • Performed data entry for Employment Insurance (EI) files, maintaining high accuracy and confidentiality in processing sensitive information.
  • Managed and filed records in precise SIN order, ensuring adherence to guidelines from initial access to eventual destruction.
  • Assisted in archiving and destruction of outdated files, adhering to government regulations and policies for record management.
  • Utilized database systems and spreadsheets to input, update, and verify information, focusing on data integrity.
  • Collaborated with team members to manage high workloads and meet deadlines during peak processing periods.
  • Ensured adherence to strict confidentiality protocols and standards when handling sensitive government documents.

Cashier

West Edmonton Mall Attractions Inc.
04.2013 - 04.2017
  • Maintained exceptional accuracy in cash handling, achieving a variance of less than a dollar over 4 years.
  • Processed daily cash loads ranging from $5,000 to $25,000 in a high-volume, fast-paced environment.
  • Accurately handled parks and attractions' admissions, ticket sales, and financial transactions.
  • Explained park rules, regulations, and policies to guests to ensure a safe and enjoyable experience.
  • Provided outstanding customer service by addressing guest inquiries and resolving issues promptly.
  • Followed strict cash-handling protocols to ensure compliance with company policies and prevent discrepancies.

Education

Bachelor Of Commerce - Business Management Major

MacEwan University
Edmonton, AB

Skills

  • Team Leadership
  • Inventory Management
  • Budget Planning
  • Communication
  • Problem-solving
  • Staff training
  • Inventory control
  • Labeling
  • Teamwork and collaboration
  • Customer experience
  • Sales analysis

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Back of House Manager

RETAILORS Nike Fox group WEM
11.2023 - 10.2024

Merchandise Leader

American Eagle Inc. WEM
08.2022 - 11.2023

Cash Leader

American Eagle Inc. WEM
12.2019 - 08.2022

Front of House Supervisor

Pho Xpress Hampton's
09.2018 - 03.2022

Office Associate (8 Month Contract Full time)

Service Canada
10.2017 - 05.2018

Cashier

West Edmonton Mall Attractions Inc.
04.2013 - 04.2017

Bachelor Of Commerce - Business Management Major

MacEwan University

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Laenard Cajayon