Laeilani T. Pimentel
Vancouver,B.C.
Summary
To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Overview
15
15
years of professional experience
Work History
Digital Support Team Lead
UnionBank of the Philippines
12.2020 - 05.2023
- Leads and manages customer service daily operations
- Reviews, monitors and coach officers’ quality scores and production
- Handles Net Promoter Score for the customer service’ digital team and advocates necessary innovative projects to address our detractors
- Handles employee engagement activities to provide rewards and recognition to the top performers and motivation to the rest of the officers
- Innovate and enhance processes that would help cope up with the latest trends in banking.
Cards Acquisition Cluster Head
First Union Direct Corporation
08.2017 - 12.2020
- Leads and manages a pool of teams focused on Unionbank credit card products and applications
- Acquires corporate booths, events and other marketing and lead generating strategies to boost my cluster’s performance
- Manages Unit Leaders and focuses on overall team production
- Ignite: People Manager Development Program graduate (May 2018).
Retail Sales Supervisor
Digitel Mobile Philippines, Inc
09.2015 - 07.2017
- Manages a team of agents focused on corporate sales for mobile and data subscriptions
- Handles sales for new connect corporate and individual clients
- Organizes and set-ups sales blitzes / booths for corporate events
- Exceeds monthly and yearly quota by 120%
Business Center Officer
Digitel Mobile Philippines, Inc.
12.2007 - 08.2015
- Manages and oversees daily business center sales and marketing, and operational activities
- Handles sales and after-sales transactions, inventory and cashiering transactions
- Resolves and/or escalates customer complaints to the concerned department for proper resolution and handling
- Business Center Officership Training graduate (March 2011).
Education
Post-Baccaleurate Diploma - Business And Project Management
Vancouver Community College
Vancouver, BC04.2025
Bachelor of Science - Entrepreneurship
Miriam College
Quezon City, Philippines03.2007
Skills
- Very good communication skills
- Goal-driven leader who motivates, coaches and maintains a productive environment to meet the company’s high-performing standards
- Results-driven with very good planning and organizational skills focused on details
- Innovative problem-solver who can provide workable solutions and resolve complaints
- A team player who builds trusting relationships with colleagues and clients
- Well-versed with Microsoft Office
- Holds Philippine professional driver’s license
Timeline
Digital Support Team Lead
UnionBank of the Philippines
12.2020 - 05.2023
Cards Acquisition Cluster Head
First Union Direct Corporation
08.2017 - 12.2020
Retail Sales Supervisor
Digitel Mobile Philippines, Inc
09.2015 - 07.2017
Business Center Officer
Digitel Mobile Philippines, Inc.
12.2007 - 08.2015
Post-Baccaleurate Diploma - Business And Project Management
Vancouver Community College
Bachelor of Science - Entrepreneurship
Miriam College
Similar Profiles
LEIGH FAUSTINE A. MANANGHAYALEIGH FAUSTINE A. MANANGHAYA
Compliance AML Execution Analyst 2 at Unionbank of the PhilippinesCompliance AML Execution Analyst 2 at Unionbank of the Philippines
JOHN PHILIP VIOLAJOHN PHILIP VIOLA
Customer Service Officer and Digital Engagement Officer at UNIONBANK OF THE PHILIPPINESCustomer Service Officer and Digital Engagement Officer at UNIONBANK OF THE PHILIPPINES
JULIET VERCELESJULIET VERCELES
Branch Manager at Unionbank of the PhilippinesBranch Manager at Unionbank of the Philippines