Lady Pearl Generalao
London,ON
Summary
Over five years of experience in office administration, excelling in administrative support, time management, problem-solving, and collaboration. Proven ability to quickly learn and pay attention to detail in fast-paced environments, demonstrating strong interpersonal and communication skills with both internal and external employees. Proficient in Microsoft Office Suite and dedicated to continuous professional development.
Overview
16
16
years of professional experience
Work History
Telephone Interviewer
Acrobat Results Marketing Ltd (The Logit Group)
11.2022 - Current
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Assisted in the development of interviewer training materials, leading to improved interviewing techniques amongst colleagues.
Engagement Support Specialist
Vialto Partners
01.2024 - 04.2024
- Acted as a key liaison between the team and the local office, ensuring timely communication on deadlines.
- Coordinated communications and served as the main contact for Canadian and US tax clients, handling inquiries and scheduling consultations.
- Compiled service status reports, ensured adherence to service level agreements, and sent reminders to maintain quality.
- Supported the VVN Canada team with various administrative tasks, including filing, document assembly, and preparation for submission to clients and tax authorities.
Administrative Officer I
Cebu South Medical Center
07.2020 - 08.2022
- Coordinated monthly billing reports for submission to the finance department, including follow-up on unpaid or denied claims by identifying and resolving discrepancies or errors.
- Managed communication with other departments, such as medical records, to obtain necessary information for accurate billing.
- Facilitated general administrative duties, including scheduling meetings, managing correspondence, and maintaining office supplies.
- Resolved patient concerns or complaints related to billing and claims, and collaborated with healthcare providers and administrative staff to ensure seamless information flow.
Administrative Assistant III
Cebu South Medical Center
01.2019 - 06.2020
- Executed patient billing processes, ensuring accuracy in coding and charges.
- Verified insurance information and coverage details to guarantee proper billing.
- Monitored and updated billing records and patient accounts to reflect payments, adjustments, and outstanding balances.
- Addressed billing inquiries from patients and families, offering information on payment options and insurance coverage.
Administrative Assistant I
Cebu South Medical Center
01.2018 - 12.2018
- Administered payments from patients, issued receipts for payments received, and maintained a log of all cash transactions.
- Executed daily cash reconciliations, ensuring all transactions were accurately recorded and balanced.
- Prepared daily cash reports and deposit summaries for review and submission to the finance department.
- Organized and maintained up-to-date records of all cash transactions, deposits, and reconciliations.
Customer Service Representative
Concentrix Philippines
09.2008 - 02.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Office Administration - Executive -
Fanshawe College
London, ON08.2024
Bachelor of Science - Mathematics
Cebu Technological University
Cebu, Philippines03.2008
Skills
Administrative Support
Time Management
Problem-Solving
Collaboration and Teamwork
Attention to Detail
Active Listening
Organization and Multitasking
Microsoft Office
Goal-Oriented
Data Entry and Management
Languages
English
Full Professional
Timeline
Engagement Support Specialist
Vialto Partners
01.2024 - 04.2024
Telephone Interviewer
Acrobat Results Marketing Ltd (The Logit Group)
11.2022 - Current
Administrative Officer I
Cebu South Medical Center
07.2020 - 08.2022
Administrative Assistant III
Cebu South Medical Center
01.2019 - 06.2020
Administrative Assistant I
Cebu South Medical Center
01.2018 - 12.2018
Customer Service Representative
Concentrix Philippines
09.2008 - 02.2014
Office Administration - Executive -
Fanshawe College
Bachelor of Science - Mathematics
Cebu Technological University
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