Lady Mishel Cortez
San Ramon,CA
Summary
Motivated student with experience in customer service and a strong work-ethic pursuing a degree in Psychology. Handles customer interactions effectively ensuring a positive experience. Uses strong communication skills to promote teamwork and organization.
Overview
3
3
years of professional experience
Work History
Seasonal Store Associate
Target
10.2024 - 02.2025
- Assisted customers in locating products and addressing inquiries to enhance shopping experience.
- Operated cash register, processed transactions accurately, and provided change efficiently.
- Maintained organized merchandise displays and ensured stock levels met customer demands.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Trained new associates on operational procedures and customer service standards.
- Utilized (POS) point-of-sale systems for efficient checkout processes and data entry tasks.
Store Associate
Big Lots
09.2023 - 08.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained clean and organized store environment to promote safety and efficiency.
- Operated cash register, processing transactions accurately and efficiently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
Restaurant Hostess/Restaurant Waiter
Baltic Kiss
08.2022 - 08.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Provided menu information and answered customer inquiries promptly.
- Collaborated with servers to enhance guest dining experiences.
- Handled guest complaints with professionalism, striving for resolution and satisfaction.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Processed customer transactions efficiently using (POS) point-of-sale systems.
- Performed end-of-shift duties such as closing the register and safely distributing split tips amongst all workers
Education
Bachelor of Arts - Psychology
University of Arizona Global Campus
Tucson, AZ05-2029
High School Diploma -
Sylvester Greenwood Academy
Richmond, CA06-2023
Skills
- Customer service
- Cash handling accuracy
- Attention to detail
- Team collaboration
- Inventory control
- Store cleanliness maintenance
- Strong multitasking
- Quick Learner
- Reliable and Efficient
- POS system operations
- Proficient at typing
- Decision-making
Timeline
Seasonal Store Associate
Target
10.2024 - 02.2025
Store Associate
Big Lots
09.2023 - 08.2024
Restaurant Hostess/Restaurant Waiter
Baltic Kiss
08.2022 - 08.2023
Bachelor of Arts - Psychology
University of Arizona Global Campus
High School Diploma -
Sylvester Greenwood Academy