Hi, I’m
LADY GARCES
Tax Accountant and Paralegal
Edmonton,Alberta
Summary
Driven by a strong background in both research and client management, I excelled at Budget Car Rental by enhancing client satisfaction and retention through exceptional service and problem-solving skills. My expertise in Microsoft Office and teamwork propelled projects to success, demonstrating a keen ability to merge technical and interpersonal skills effectively.
Overview
10
year of professional experience
3
Certification
Work History
Family Business
Research Assistant
01.2023 - 01.2024
Job overview
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Budget Car Rental
Account Manager
10.2022 - 10.2023
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Family Business
Paralegal Consultant
09.2022 - 09.2023
Job overview
- Supported the development of strong legal arguments through exhaustive research on case law and statutes.
- Collaborated with attorneys to develop trial strategies, contributing to a higher success rate in court cases.
- Enhanced team collaboration with attorneys while working on high-stakes cases that resulted in favorable judgments.
- Contributed to successful settlement negotiations by researching relevant laws and regulations applicable to each case.
Education
Reeves CollegeCalgary, AB
No Degree from Paralegal
03-2022
University Overview
- Honour Roll, [Semester, Year]
CDI CollegeEdmonton, AB
Immigration Consultant Certificate from Immigration Consultant Assistant
03-2021
University Overview
- Honour Roll, [Semester, Year]
- Graduation with Distinction, [Semester, Year]
University of The PhilippinesPhilippines
Bachelor of Science from Accounting
10-2000
University Overview
- Graduation Dean's List, [Semester, Year]
- Graduation with Distinction, [Semester, Year]
- Honour Roll, [Semester, Year]
Skills
- Teamwork and Collaboration
- Microsoft Office
- Time Management
- Problem-Solving
Languages
English
Full Professional
Tagalog
Full Professional
Cebuano
Full Professional
Accomplishments
- Designed new protocols and processes, streamlining research.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Improved experiment efficiency by introducing revamped protocols and procedures.
Certification
- Microsoft Office Specialist, Excel Associate(MOS Excel)- Microsoft Corporation.
Timeline
Research Assistant
Family Business
01.2023 - 01.2024
Account Manager
Budget Car Rental
10.2022 - 10.2023
Paralegal Consultant
Family Business
09.2022 - 09.2023
Reeves College
No Degree from Paralegal
CDI College
Immigration Consultant Certificate from Immigration Consultant Assistant
University of The Philippines
Bachelor of Science from Accounting
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionHealthcare benefitsPersonal development programsStock Options / Equity / Profit SharingSoftware
Microsoft Excel
Quick books payroll
Mycase
Sage
Ufile
Turbotax
Other Efile Certified Tax Softwares
Immigration Case Management Softwares
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