Lady Ann Austria
London,Canada
Summary
Healthcare Professional with solid background in medical office operations and patient care coordination. Proven ability to manage appointment scheduling, patient records, and billing processes while maintaining high level of accuracy. Demonstrated proficiency in electronic health records management and effective communication with both patients and healthcare providers.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Medical Office Assistant
Dr. Christina Doulaverakis Family Medicine Clinic
05.2024 - Current
- Manage office reception including greeting, registering and directing patients to examination room
- Verify patient’s information and health card validity
- Assist with billing and payments
- Book referrals and diagnostic test
- Obtain patient’s vital signs and prepare vaccines if needed
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Streamlined inventory management for office and medical supplies to ensure availability and reduce waste.
- Obtain samples and specimen and wipe down contact surfaces in patients exam rooms
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Improved patient satisfaction by efficiently scheduling appointments based on triage priority and managing patient records.
- Understand and ensure patient confidentialities and discretion
Medicine Office Assistant
Dr. Natalie Ferrari Medicine Professional Corporation
01.2023 - 06.2024
- Manage office reception including greeting, registering and directing patients to examination room
- Verify patient’s information and health card validity
- Schedule appointments based on triage priority
- Assist with billing and payments
- Book referrals and diagnostic test
- Obtain patient’s vital signs
- Maintain office supplies and inventory
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming faxes, emails, mail, phone calls, and patient inquiries.
Personal Support Worker
Kensington Village Retirement
08.2022 - 10.2022
- Provide personal hygiene and grooming to each resident according to individualized needs
- Follow care as outlined in residents care plan and observe and report changes in resident’s condition to RN / RPN
- Assist in the meal service and provide assistance in eating as required
- Provide cognitive, social, emotional and spiritual support
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
Ricemill Supervisor
ASM Ricemill
01.2008 - 03.2022
- Supervises and coordinates activities of workers engage in milling rice
- Issues instructions for adjusting shelling stones, rice hullers, rice graders, rice polishing equipment, rice sorting machine, rice whiteners and other milling machinery
- Observes milling process, examines rice and issues instructions for adjustment of machinery to maintain quality and quantity of products
- Purchase rice crops, check moisture content and quality
- Responsible for records and inventory, selling of rice and rice products
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Post Graduate Diploma - Business
Fanshawe College
London, Ontario04.2024
Diploma - Bachelor of Science in Nursing
Our Lady of Fatima University
03.2007
Diploma - Bachelor of Science in Hotel and Restaurant Management
University of Santo Tomas
03.2000
Skills
- Excellent Communication skills with strong attention to details
- Ability to provide excellent customer service environment
- Punctual and excellent time management
- Ability to multitask in different environments
- Knowledge of Ms Word, Excel and Power Point
- Knowledge in Oscar and Telus PS Suite EMR software
- Ocean MD Email
Timeline
Medical Office Assistant
Dr. Christina Doulaverakis Family Medicine Clinic
05.2024 - Current
Medicine Office Assistant
Dr. Natalie Ferrari Medicine Professional Corporation
01.2023 - 06.2024
Personal Support Worker
Kensington Village Retirement
08.2022 - 10.2022
Ricemill Supervisor
ASM Ricemill
01.2008 - 03.2022
Diploma - Bachelor of Science in Nursing
Our Lady of Fatima University
Diploma - Bachelor of Science in Hotel and Restaurant Management
University of Santo Tomas
Post Graduate Diploma - Business
Fanshawe College
Certification
- Ontario Personal Support Worker Association (OPSWA)
- Food Handlers Certificate
LANGUAGES
English
Tagalog
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