Ladan (Danny) Siahpoosh
Newmarket,Ontario
Summary
Skilled Client Account Manager with experience in managing and growing strategic client relationships. Strengths include exceptional communication, negotiation skills, and the ability to implement successful account strategies. Have consistently driven customer satisfaction through proactive client engagement, and innovative solutions. In previous roles, I contributed significantly to revenue growth by expanding the client base and maintaining high retention rates. Overseeing complex and multi-disciplinary projects, delivering high-quality results in a timely manner, and within budget. Communicative and collaborative, with a proven history of liaising between personnel and clients to foster seamless communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Translator and Intercept Monitor
RCMP
Newmarket , ON
04.2022 - Current
- Conducted data collection and analysis across various connectivity methods and devices.
- Facilitated clear and precise communication by translating court dialogues from Farsi to English.
- Interpreted verbal conversations in real time into another language.
Real Estate Broker
RE/MAX HALLMARK
Richmond Hill, ON
01.2010 - Current
- Managed customer database to increase revenue.
- Organized open houses for prospective buyers in order to showcase available properties.
- Developed and implemented marketing strategies to promote the sale of residential properties.
- Acted as intermediary in negotiations between buyers and sellers during closing of sales.
- Provided guidance regarding local zoning laws, homeowner association rules, mortgage requirements, and title insurance policies.
- Actively participated in networking events as well as community activities such as homebuyer seminars or workshops in order to increase visibility within the industry.
Sales and Marketing Manager
Flag Shop Toronto
Toronto, ON
07.2019 - 01.2025
- Provided expertise to develop successful marketing strategies across direct, partner, and social media channels.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted reconciliation on accounts receivable and payable and processed payroll
- Led, trained, and inspired the team to exceed revenue targets.
- Increased profit by streamlining financial operations and boosting sales efficiency.
- Managed sales promotions and marketing strategies on major social media sites.
Project Manager
Genesis Integration
Mississauga, ON
01.2016 - 06.2019
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Managed multiple projects with competing deadlines simultaneously.
Franchise Project Manager
International Flags & Banners
Toronto, ON
02.2013 - 12.2015
- Strategized and launched new franchise locations in alignment with brand objectives.
- Collaborated with franchisees, contractors, architects, and cross-functional teams to oversee new location openings.
- Guided franchisees during initial setup stage.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Pension Senior Customer Service Representative
RBC Investment
Toronto, ON
03.2010 - 02.2013
- Addressed complex pension-related issues, troubleshooted problems, and provided effective solutions.
- Coordinated with operation team for prompt fulfillment of client requests.
- Aided in establishing and adjusting pension plans while maintaining account accuracy.
- Enhanced efficiency in creating client-specific pension reports.
Trade Operation and Collateral Support
RBC Investment
Toronto, ON
06.2005 - 02.2010
- Maintained a schedule for distributing lender, borrower, and tri-party fee invoices by the third business day monthly.
- Executed delivery of collateral through Debt Clearing System, Depository Trust Company, and Euro Clear.
- Managed tri-party accounts, and ensures all dividend claims are paid, and transactions have instructions to match with counterparty side
- Ensured compliance by monitoring proxy lenders' holdings.
Project Coordinator
George Brown College Housing
Toro, ON
10.2002 - 05.2005
- Secured accommodation options for newly enrolled students both on and off campus.
- Partnered with PMs to explore new student accommodation options.
- Submitted budget estimates, progress reports and cost tracking reports.
Education
Ontario Real Estate License - Broker in Real Estate
Real Estate Council of Ontario
Toronto01-2010
Business Degree - Business Administration and Management, Marketing
Ryerson University (TMU)
Toronto04.2005
Business Diploma - Marketing And HR Management
George Brown College
Toronto04.2003
Skills
- Client Relations
- Property Marketing Strategies
- Analytical Financial Reporting
- Advanced Negotiation Skills
- Customer Engagement
- Project Coordination
- Decision-making
- Project recordkeeping
- Documentation management
- Quote preparation
Affiliations
- Reading and listening to various podcasts.
- Practice CrossFit Style exercises
- Mountain biking
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Certification
- Certified through NCCP for Karate coaching.
Accomplishments
- Achieved Black Belt 2nd Dan in Shotokan style Karate.
Timeline
Translator and Intercept Monitor
RCMP
04.2022 - Current
Sales and Marketing Manager
Flag Shop Toronto
07.2019 - 01.2025
Project Manager
Genesis Integration
01.2016 - 06.2019
Franchise Project Manager
International Flags & Banners
02.2013 - 12.2015
Pension Senior Customer Service Representative
RBC Investment
03.2010 - 02.2013
Real Estate Broker
RE/MAX HALLMARK
01.2010 - Current
Trade Operation and Collateral Support
RBC Investment
06.2005 - 02.2010
Project Coordinator
George Brown College Housing
10.2002 - 05.2005
Ontario Real Estate License - Broker in Real Estate
Real Estate Council of Ontario
Business Degree - Business Administration and Management, Marketing
Ryerson University (TMU)
Business Diploma - Marketing And HR Management
George Brown College
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