Ladan Abdi
ottawa,ON
Summary
Results-oriented professional excelling in fast-paced environments, leveraging strong communication and problem-solving skills to deliver exceptional service. Proven ability to adapt quickly and maintain meticulous attention to detail, contributing to overall operational excellence. Core competencies include multitasking and client support, driving positive outcomes in diverse roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bell Canada
Ottawa, Ontario
05.2024 - 12.2024
- Answered customer inquiries via phone, email, and chat.
- Updated databases with new and modified customer data.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Created monthly reports detailing customer service activities and performance metrics.
Sales Associate
Bluenotes
Ottawa, Ontario
11.2023 - 03.2024
- Assisted in visual merchandising by organizing and displaying products to maintain store aesthetics and align with current promotions.
- Managed inventory by restocking shelves, conducting inventory counts, and ensuring accurate product placement.
- Operated the point-of-sale system efficiently, handling cash transactions, processing returns, and managing customer accounts.
- Maintained store cleanliness and organization to ensure a safe and inviting environment for customers and staff.
Support Volunteer
Children's Hospital Of Eastern Ontarion (CHEO)
Ottawa, Ontario
06.2023 - 08.2023
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Provided emotional support to individuals in need of assistance.
- Stocked supplies such as soap, toilet paper and paper towels.
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Checked inventory for required supplies and made lists for needed products.
Education
Bachelor of Science - Political Science And Government
Carleton University
Ottawa06-2027
High School Diploma -
Canterbury High School
Ottawa, ON06-2024
Skills
- Scheduling
- Tech-Savvy
- Time management
- Organization skills
- Scheduling appointments
- Work well independently
- Great communication
Certification
- CPR/ First Aid Training Certificate
- Mental Health First Aid Certificate
- CORE Certificate
- High 5 Training
- AODA
Languages
English
Native/ Bilingual
French
Professional
Accomplishments
- Community Champion Award: Leadership
Timeline
Customer Service Representative
Bell Canada
05.2024 - 12.2024
Sales Associate
Bluenotes
11.2023 - 03.2024
Support Volunteer
Children's Hospital Of Eastern Ontarion (CHEO)
06.2023 - 08.2023
Bachelor of Science - Political Science And Government
Carleton University
High School Diploma -
Canterbury High School
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