Lacy Guerrero
San Jose
Summary
Experienced with student enrollment and counseling, ensuring smooth and efficient processes. Utilizes communication skills to guide prospective students through admissions with ease. Knowledge of best practices in student engagement and administrative support, contributing to high retention rates.
Overview
16
16
years of professional experience
Work History
Elementary Admissions and Enrollment Counselor
Valley Christian Schools
08.2022 - Current
- Support all K–12 campuses, serving a student body of 2,800, and report directly to the Director of Admissions.
- Solely responsible for processing over 200 applications per year and coordinating in-person assessments, working closely with teachers to maintain full enrollment of a 450-student elementary school.
- Lead the Parent Ambassador Team of 20 volunteers, providing training, communication, and engagement to strengthen school-community relations.
- Build relationships with mission-fit preschools in the area and collaborate with preschool directors to recruit prospective students.
- Host admissions events, including the 2024 Elementary Open House with over 450 attendees and six Meet and Greet events averaging 25 attendees each.
- Communicate daily with prospective families and internal stakeholders, demonstrating effective verbal and written communication skills.
- Serve in a non-profit educational environment supporting a culturally diverse student body, ensuring inclusive and equitable admissions processes.
- Collaborate with a selection committee to evaluate applicants, ensuring alignment with organizational mission and vision.
- Develop and implement cross-functional initiatives to streamline admissions processes and enhance parent and student experience.
Full-time Parenting
05.2017 - 10.2022
- Managed household operations and coordinated educational and extracurricular activities for children.
- Developed strong organizational, time-management, and conflict-resolution skills during career break.
Managing Director
Ethos Group
01.2013 - 05.2017
- Spearheaded the growth of Aeverex from 3 to over 90 employees in just 2 years, reporting directly to the CEO alongside co-managing director.
- Designed, developed, and implemented all employee onboarding and customer service training programs to ensure operational consistency and excellence.
- Handled all HR functions, including employee complaints, performance management, and sensitive issues such as harassment investigations.
- Recruited, interviewed, and trained staff across multiple departments, establishing management tiers and career development paths.
- Co-managed key client relationships, improving satisfaction and retention in the warranty administration sector.
- Fostered a positive company culture that resulted in high engagement and low employee turnover.
Financial Services Manager
Ethos Group
08.2009 - 01.2013
- Managed an automotive bill pay service and led a team of six employees.
- Developed comprehensive policies and procedures in collaboration with the legal team to ensure regulatory compliance and operational efficiency.
- Designed and implemented employee training programs to improve service delivery and customer satisfaction.
- Handled all HR responsibilities, including employee complaints, coaching, and performance management.
- Collaborated with cross-functional teams to optimize processes and drive strategic initiatives.
Education
B.S. - Agricultural Communications and Journalism
Texas A&M University
College Station, TX01.2009
Skills
- Leadership & Team Development
- Human Resource Management & Conflict Resolution
- Organizational Behavior & Change Management
- Strategic Planning & Operational Efficiency
- Recruitment, Hiring, and Staff Onboarding
- Training & Development Program Design
- Customer Experience & Client Relations
- Cross-Functional Collaboration
- Career counseling
- Policy comprehension
Timeline
Elementary Admissions and Enrollment Counselor
Valley Christian Schools
08.2022 - Current
Full-time Parenting
05.2017 - 10.2022
Managing Director
Ethos Group
01.2013 - 05.2017
Financial Services Manager
Ethos Group
08.2009 - 01.2013
B.S. - Agricultural Communications and Journalism
Texas A&M University