Lacy Gillis
Newark,CA
Summary
An eager sterile processing technician wanting to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Technician
Lucile Packard Childrens Hospital
03.2023 - Current
- Verified and maintained proper documents and records for sterilization.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization
- Picked instruments and supplies for surgeries.
- Recorded biologicals and test results.
- Fully trained in Endoscope reprocessing
- Monitored inventory levels to keep all medical equipment properly stocked.
Crew Mate
Trader Joes
04.2022 - 03.2023
- Providing excellent customer service on a daily basis, ranging from providing product locations, expected arrival date of product, and recommendations
- Individually responsible for daily appearance and stock levels of varying sections of the store
- Comfortable with breaking down entire pallets, staging product and verifying received inventory.
- Responsible for stock inventories of specific sections
Associate Home Advisor
Better.com
10.2021 - 03.2022
- Educate clients on their available interest rates, and the refinance process itself, all while keeping their financial goals at top of mind
- Assess necessary documentation and communicate business needs to clients
- Communicate regularly with prospective clients with text, email and phone calls from the application stage to initial processing
- Negotiate and prepare multiple options for clients to ensure they're obtaining all their financial goals
- Coordinate with multiple internal teams to insure the smoothest transaction for the client
- Achieved Monthly inbound/outbound call metrics (107%)
- Achieved monthly lock rate targets at an average of (110%)
Customer Experience Associate
Better.com
04.2021 - 09.2021
- Answered inbound client inquiries with precision and efficiency
- Assisted new and existing clients with Better.com's resources and individual customer portals
- Effectively relayed information from Home Advisors to their clients when dealing with escalations
- Educated clients on differing loan products, federal home lending guidelines and Better Mortgage policies
- Based on success with obtaining monthly metrics I was tasked with mentoring and training new onboarding Customer Experience Associates
- Exceeded 100% of monthly call goals, while maintaining an average Net Promoter Score of 4.7 out out of 5
Education
Some College (No Degree) - General Education
San Joaquin Delta College
Stockton, CASterile Processing Technician
Silicon Valley Surgical Tech Institute
Milpitas, CA09.2022
Skills
- Quick learner that thrives in fast paced environments
- Willingness to adapt and take initiative in difficult situations
- Empathetic, patient and attentive
- Sterilization procedures
- Case cart assembly
- Recording biologicals
Certification
- Licensed with HSPA 616018
- NMLS license, #2137635
Timeline
Certified Sterile Processing Technician
Lucile Packard Childrens Hospital
03.2023 - Current
Crew Mate
Trader Joes
04.2022 - 03.2023
Associate Home Advisor
Better.com
10.2021 - 03.2022
Customer Experience Associate
Better.com
04.2021 - 09.2021
Some College (No Degree) - General Education
San Joaquin Delta College
Sterile Processing Technician
Silicon Valley Surgical Tech Institute
- Licensed with HSPA 616018
- NMLS license, #2137635
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