LACRETIA WILLIAMS
BRAMPTON,ON
Summary
Detail-oriented and motivated Law Clerk graduate seeking an entry-level paralegal position to leverage strong organizational, multitasking, and communication skills to support legal operations and contribute to client satisfaction.
Overview
10
10
years of professional experience
Work History
Co-op Representative
Neuberger & Partners LLP
07.2023 - 08.2023
- Conducted phone intake and provided accurate information to client inquiries
- Managed trust and general accounts
- Performed conflict of interest checks
- Scheduled court dates
- Maintained and created client files
- Collected client feedback to improve processes.
Call Centre Customer Service Representative
Express Employment Professional
06.2021 - 08.2023
- Placed outbound calls to inform clients about events
- Collected and implemented customer feedback to enhance satisfaction
- Maintained accurate records
- Built customer loyalty through follow-up calls
- Provided accurate information in response to inquiries.
Service Administrator
UPS
09.2018 - 06.2021
- Responds to and handles customer inquiries, requests, and concerns in a timely manner, over the phone and in person
- Follows up on and qualifies inbound customer inquiries
- Maintains knowledge of UPS products and services to develop product knowledge
- Maintains awareness of competitive environment and competitor’s offerings.
Security Guard (weekends)
Sugar Daddies Nightclub
04.2013 - 02.2019
- Observes and reports activities and incidents at assigned venue; Prepares logs and reports as required
- Providing for the security and safety of guest upon arrival and departure
- Provides standard searches upon arrival to ensure safety of others and environment
- Controls access to guest through the admittance process i.e
- ID, dress code etc
- Patrols assigned venue; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits and unauthorized persons.
Education
Paralegal -
Canadian Business College
Brampton, ONLaw Clerk -
Canadian Business College
Mississauga, ONSkills
- Expert in prioritizing tasks, meeting deadlines, and managing multiple projects simultaneously to ensure efficiency and productivity in a fast-paced environment
- Adept at maintaining accuracy and thoroughness in all tasks, from documentation to customer interactions, ensuring high-quality results and minimizing errors
- Advanced user of Microsoft Word, Excel, PowerPoint, and Outlook with the ability to create detailed reports, professional presentations, and efficient data management systems
- Skilled in Clio, PcLaw, CanLii, LexisNexis, Trial Notebook, and Trial Brief
- Knowledge in Ontario Court forms, accessing the courts, finding Acts and Statues, and in The Canadian Charter of Rights and Freedoms
- Skilled at remaining calm and effective in high-stress situations, able to manage tight deadlines and handle unexpected challenges with a solution-oriented approach
- Capable of conveying information clearly and concisely in both verbal and written forms, ensuring effective communication with colleagues and clients
- Talented in establishing and maintaining positive relationships with clients, understanding their needs, and providing personalized service to enhance satisfaction and loyalty
- Self-motivated and capable of taking initiative on solo projects, while also being a collaborative team player who contributes positively to group efforts and dynamics
- Records Management
- Customer Support
- Telephone reception
- Data entry proficiency
- Client Service
Volunteer Experience
Reggae Kitchen, Brampton, ON, 05/2024, Distributed clothing and essentials to the less fortunate, Maintained cleanliness and assisted with food preparation
Languages
English
Full Professional
Timeline
Co-op Representative
Neuberger & Partners LLP
07.2023 - 08.2023
Call Centre Customer Service Representative
Express Employment Professional
06.2021 - 08.2023
Service Administrator
UPS
09.2018 - 06.2021
Security Guard (weekends)
Sugar Daddies Nightclub
04.2013 - 02.2019
Paralegal -
Canadian Business College
Law Clerk -
Canadian Business College
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