Lacota Shapley
Los Angeles
Summary
Dynamic and personable hospitality professional with over three years of experience in specialty coffee, restaurant service, and guest relations. Recognized for exceptional leadership skills, maintaining high operational standards, and delivering outstanding customer experiences in fast paced, high end environments. Former café manager known for reliability, professionalism, and an upbeat demeanor that foster positive team dynamics and guest satisfaction. Currently seeking part-time opportunities in cafés or fine dining establishments to blend a passion for hospitality with new modeling pursuits in Los Angeles.
Overview
1
1
year of professional experience
Work History
Café Manager / Lead Barista
El Cappuccino
07.2024 - 11.2025
- Oversaw daily café operations in a high-volume specialty coffee environment.
- Prepared espresso-based beverages, teas, and custom drinks to precise standards.
- Trained, scheduled, and supervised front-of-house staff during peak business hours.
- Managed cash registers, inventory, and supply ordering with attention to detail.
- Maintained a welcoming atmosphere and resolved customer concerns promptly.
- Upheld cleanliness, safety, and brand presentation at all times.
- Secured daily cash by verifying totals and making nightly deposits.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Developed and implemented strategies to promote cafe products and increase sales.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
Server / Barista
El Cappuccino
07.2024 - 01.2025
- Delivered efficient, friendly service in a fast-paced café and restaurant setting.
- Assisted in preparing coffee drinks and coordinating table service.
- Memorized menu items, modifiers, and daily specials to enhance guest experience.
- Processed orders and payments accurately while ensuring customer satisfaction.
- Collaborated with kitchen and bar staff to maintain smooth operations during rush periods.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Water Canyon High School
Colorado City, AZ05-2024
Skills
- Guest relations management
- Espresso preparation expertise
- POS system proficiency
- Event hosting and food service
- Operational management
- Team training and supervision
- Proficient in managing multiple tasks
- Adhering to hygiene regulations
- Effective team problem-solving
- Food safety compliance
- Customer engagement
Additional Information
- Currently modeling in Los Angeles, with experience in brand representation and on-camera professionalism.
- Friendly, adaptable, and dependable team player with strong interpersonal skills.
- Comfortable and confident in upscale café, hospitality, and fine dining environments.
Languages
English
Native or Bilingual
Timeline
Café Manager / Lead Barista
El Cappuccino
07.2024 - 11.2025
Server / Barista
El Cappuccino
07.2024 - 01.2025
High School Diploma -
Water Canyon High School