Lacie Gallant
Red Deer,Canada
Summary
Esthetics professional prepared with valuable experience in skincare and customer service. Proven ability to tailor treatments to individual needs and enhance client satisfaction. Known for strong team collaboration and achieving excellent results with flexibility and reliability. Skilled in various skincare techniques, waxing, brow lamination and tinting as well as maintaining professional demeanor.
Overview
1
1
Certification
Work History
Server
Sun of a Beach
03.2024 - 10.2024
- Seasonal serving position
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Supervisor
Winners VLT Lounge
10.2021 - 05.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Manager
Lions Den, Quality Inn North Hill
03.2019 - 03.2020
- Perform inventory controls
- Ensure health and safety rules
- Handle staff including making a schedule
- Handle customer complaints
- Ensure a safe and enjoyable environment for patrons
- Keep food and beverages in good condition
- Ensure quick problem-solving
- Lead as an empathetic and focused role model while achieving company goals
Dining Room Server/ Lounge Server
Radisson Hotel
03.2017 - 03.2019
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Assisted in training new servers to uphold restaurant standards for quality service and efficient operations.
- Built long-lasting relationships with residents.
Bartender/Server
Lions Den
01.2016 - 05.2016
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Hostess, Server, Bartending
Mr. Mikes Steakhouse and Bar
12.2014 - 01.2016
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, expo and to-go stations.
Education
Master Esthetician - Aesthetics
Delmar College
Red Deer, AB05-2025
Diploma - Professional Aesthetics
Delmar College
Red Deer, AB12-2024
High School Diploma -
Hunting Hills Highschool
Red Deer, AB01.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Customized skincare plans
- Eyebrow shaping and tinting
- Superior attention to detail
- Relationship building and management
- Multitasking and organization
- Extractions and pore cleansing
- Sanitation maintenance
- Skincare product sales
- Spa retail sales
- Professional demeanor
- Proficient in eyebrow and lash tinting
- Facial massage techniques
- Body hair removal
Certification
- Drivers License (Class 5), 08/01/23, 06/01/28
- Pro Serve, 08/01/20, 08/01/25
- Reel Facts, 10/01/21, 10/01/26
Timeline
Server
Sun of a Beach
03.2024 - 10.2024
Supervisor
Winners VLT Lounge
10.2021 - 05.2024
Manager
Lions Den, Quality Inn North Hill
03.2019 - 03.2020
Dining Room Server/ Lounge Server
Radisson Hotel
03.2017 - 03.2019
Bartender/Server
Lions Den
01.2016 - 05.2016
Hostess, Server, Bartending
Mr. Mikes Steakhouse and Bar
12.2014 - 01.2016
High School Diploma -
Hunting Hills Highschool
- Drivers License (Class 5), 08/01/23, 06/01/28
- Pro Serve, 08/01/20, 08/01/25
- Reel Facts, 10/01/21, 10/01/26
Master Esthetician - Aesthetics
Delmar College
Diploma - Professional Aesthetics
Delmar College
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