Laci Young
Costa Mesa
Summary
Experienced with a background in coffee shop operations, customer service, and team leadership. Skilled in training employees, managing daily operations, handling inventory, ordering, and processing transactions in fast-paced environments. Known for strong leadership, communication, and problem-solving skills focused on delivering efficient operations and excellent customer experiences.
Overview
7
7
years of professional experience
Work History
Coffee Shop Manager
602 Coffee & Acai
Costa Mesa, CA
06.2023 - Current
- Led employee training programs, onboarding new hires and ensuring consistent adherence to company standards and procedures.
- Managed inventory, placed supply orders, and maintained strong relationships with ensures to ensure smooth operation.
- Monitored product quality and service standards to maintain a consistent customer experience.
- Scheduled staff shifts and delegated responsibilities to optimize team performance.
- Handled cash management, reconciliations, and operational reporting as needed.
- Resolved customer and employee concerns quickly and professionally to maintain a positive work environment.
Barista
Dutch Bros Coffee
San Tan Valley, AZ
04.2021 - 05.2023
- Exceptional customer service and relationship building
- Fast-paced, high- volume drink preparation
- Cash handling
- Accurate order taking and attention to detail
- Food safety and sanitation practices
- Adaptability and problem-solving
- Reliability, punctuality and strong work ethic
Assistant Manager
Starbucks, Barista
San tan Valley, AZ
07.2019 - 04.2021
- Trained, mentored, and onboarded new employees, ensuring confidence in company standards.
- Supervised daily operations and supported management to maintain efficient workflow during high-volume shifts.
- Managed cash handling, register reconciliation and accurate financial transactions.
- Delegated responsibilities, coached employees, and fostered a positive, collaborative team environment.
Customer Service & Cashier
Fry's Food and Drug Store
San tan Valley, AZ
08.2019 - 01.2020
- Processed cash, credit and digital transactions accurately while maintaining excellent customer service.
- Assisted customers with returns, exchanges, refunds, and general inquires in accordance with company policies.
- Worked efficiency in a fast-paced environment while managing multiple customer needs.
- Built positive relationships with customers through friendly, knowledgeable, and efficient service.
Education
High school diploma -
Florence High School
Florence, AZ05.2019
Skills
- Customer service excellence
- Cash handling & register operations
- Returns, Exchanges, & refunds
- Conflict resolution
- transaction accuracy
- Attention to detail
- Team leadership & Staff management
- Employee training & Development
- Scheduling and shift coordination
- Multitasking in high-volume environments
- Food safety and sanitation compliance
- Time management & organization
- Adaptability and problem- solving
Timeline
Coffee Shop Manager
602 Coffee & Acai
06.2023 - Current
Barista
Dutch Bros Coffee
04.2021 - 05.2023
Customer Service & Cashier
Fry's Food and Drug Store
08.2019 - 01.2020
Assistant Manager
Starbucks, Barista
07.2019 - 04.2021
High school diploma -
Florence High School