Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Lachlan Millar

San Diego

Summary

Dynamic Hotel Manager with a proven track record at Between Beaches Alaska, enhancing guest experiences and elevating customer service ratings. Skilled in property management systems and adept at resolving guest complaints, I excel in special event coordination and staff streamlining, ensuring operational excellence and memorable stays for all guests.

Overview

14
14
years of professional experience

Work History

Hotel Manager

Between Beaches Alaska
06.2012 - Current
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Increased customer service ratings through personable service.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Evaluated and promptly resolved lodging facility operational issues.

Delivery Driver

Papa John's Pizza
09.2013 - 02.2015
  • Delivered packages to customer doorsteps
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Verified accuracy of all deliveries against order forms.

Education

High School Diploma -

San Diego Mesa College

Skills

  • Office and staff streamlining
  • Guest experiences
  • Housekeeping oversight
  • Guest services management
  • Guest complaint resolution
  • Property management systems
  • Sales
  • Interpersonal communications
  • Hospitality
  • Special event coordination
  • Travel coordination
  • Reservations management

Accomplishments

Implemented multiple Website renovations

Implemented new Property Management System

Interests

  • 3D Printing
  • Drone Piloting (DJI)
  • Amateur Bronze Casting
  • Computer Aided Design(CAD)
  • Reading
  • Personal Development and Self-Improvement
  • Learning new skills and Certifications

Timeline

Delivery Driver

Papa John's Pizza
09.2013 - 02.2015

Hotel Manager

Between Beaches Alaska
06.2012 - Current

High School Diploma -

San Diego Mesa College
Lachlan Millar