Lachelle Whitley
Scarborough,CA
Summary
Proven ability to identify customer needs and provide tailored solutions, ensuring customer satisfaction and loyalty. Recognized for collaborative efforts and adaptability in dynamic sales environments. Dedicated to fostering client confidence through personalized care and professional expertise. Demonstrated ability to deliver personalized skin care plans that enhance client outcomes. Known for effective teamwork, adaptability to client needs, and in-depth knowledge of skin care products and techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Ambassador
Lush Handmade Cosmetics
05.2024 - Current
- Conducted personalized skincare consultations and in-depth skin analyses to recommend products that address individual needs
- Promoted natural, vegan products while educating customers on skincare routines and ingredient benefits
- Developed a loyal customer base through exceptional service and tailored recommendations
- Supported charitable initiatives, including donations to causes such as Palestine relief efforts
- Trained new team members on product knowledge and customer engagement strategies
Guest Services Ambassador
Ripley’s Aquarium of Canada
04.2022 - 05.2024
- Resolved complex guest inquiries through effective problem-solving and collaboration with team members
- Supported operational efficiency by assisting in training new hires and streamlining processes
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in process for improved efficiency and reduced wait times.
Sales Associate
Torrid
06.2020 - 12.2022
- Assisted customers in curating outfits, boosting confidence for special occasions and daily wear
- Consistently met and exceeded sales targets through personalized styling and upselling techniques
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted customers in finding perfect outfits for special occasions, resulting in positive feedback and repeat business.
Education
Diploma - Medical Aesthetics
International Beauty Institute
Don Mills, ON12.2025
High School Diploma -
East York
East York, ON06-2020
Skills
- Advanced skincare treatments
- Personalized consultations
- Customer service excellence
- Team collaboration
- Independent problem-solving
- Product knowledge
- Communication skills
- Sales expertise
- Multitasking and time management
- Charitable initiative support
- Training and mentorship
- Upselling strategies
Certification
Licensed Medical Aesthetician Diploma - expected 2025
Languages
English
Timeline
Sales Ambassador
Lush Handmade Cosmetics
05.2024 - Current
Guest Services Ambassador
Ripley’s Aquarium of Canada
04.2022 - 05.2024
Sales Associate
Torrid
06.2020 - 12.2022
Licensed Medical Aesthetician Diploma - expected 2025
Diploma - Medical Aesthetics
International Beauty Institute
High School Diploma -
East York
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