Lacey Wrobel
Fort St. John,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant I
City Of Fort St. John
04.2025 - Current
- Provided comprehensive administrative support, including preparing reports, memos, and presentations for team meetings.
- Assisted in budget tracking and expense reporting, ensuring accuracy and compliance with organizational policies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
Administrator
Spark Women's Leadership Conference Society
01.2025 - Current
- Managed administrative tasks, ensuring efficient office operations and effective communication among team members.
- Developed and maintained filing systems, enhancing document retrieval speed and organization.
- Coordinated meetings and schedules, optimizing time management for executives.
- Processed invoices and expense reports, maintaining accuracy in financial records.
- Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
Senior Financial Advisor
First West Credit Union, Valley First Region
09.2017 - 12.2020
- Managed a book of 300-400 members with varying financial needs
- Create a welcoming environment for members
- Prepare for each appointment in advance to make the meeting more comfortable and to keep focus on the goals of the meeting
- Take the time to understand my client’s needs and their full financial picture.
- Address initial concerns first and then talk about other areas that I have identified for potential advice
- Always follow up with the client until everything is completed and the client is happy with the result.
- Be a positive member of the branch team and always offer any assistance/support, I can to my colleagues and members
- Responsible for opening and closing the branch as a senior staff member (branch key holder)
Education
Diploma Certificate in Leadership & Management -
Shaw Academy
01.2020
Canadian Securities Course
01.2013
Investment Funds In Canada
01.2009
Ontario Secondary School Diploma - undefined
Indec North Secondary School
Brampton, Ontario01.2004
Skills
- Administrative support
- Time management
- Customer and client relations
- Strong problem solver
- Microsoft Office Suite
- Invoice processing
- Relationship building
- Event coordination
- Account reconciliation
Accomplishments
- TD Canada Trust Champions Club - Award of Excellence
- Administrative Assistant for a Champions Club District VP, 3 years in a row
- Participated in organizing and running a Regional Career Day in Central Ontario Region
- Lead for Customer Experience Index (CEI) Committee at Credit River District, focused on continually improving the customer experience
Timeline
Administrative Assistant I
City Of Fort St. John
04.2025 - Current
Administrator
Spark Women's Leadership Conference Society
01.2025 - Current
Senior Financial Advisor
First West Credit Union, Valley First Region
09.2017 - 12.2020
Canadian Securities Course
Investment Funds In Canada
Ontario Secondary School Diploma - undefined
Indec North Secondary School
Diploma Certificate in Leadership & Management -
Shaw Academy