Lacey Tower
Grand Tracadie,PE
Summary
Dynamic and detail-oriented professional with experience at GFL Environmental as a Collections Specialist, adept at negotiating payment plans and enhancing customer compliance. Proven leadership and organizational skills, complemented by strong communication abilities and a extensive work experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Lifeguard /Water Safety Instructor
Atlantic Fitness East / Bell Aliant Centre
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Collections Specialist
GFL Environmental
09.2022 - 02.2025
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Office Administrator
Island Overhead Doors Inc
05.2020 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Office Administrator / Accounting Technician
Youland Holdings
11.2017 - 05.2020
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Education
Accounting Technician - Accounting
Holland College
Charlottetown, PE01-2018
High School Diploma -
Montague Regional High School
Montague, PE01-2005
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- Team collaboration
- Team building
- Organizational skills
- Analytical thinking
- Written communication
Certification
- First Aid/CPR Certified
- NLS Pool Certification
- NLS Surf Certification
- WSI Certification
- WHMIS Certification
Timeline
Collections Specialist
GFL Environmental
09.2022 - 02.2025
Office Administrator
Island Overhead Doors Inc
05.2020 - 08.2023
Office Administrator / Accounting Technician
Youland Holdings
11.2017 - 05.2020
Lifeguard /Water Safety Instructor
Atlantic Fitness East / Bell Aliant Centre
Accounting Technician - Accounting
Holland College
High School Diploma -
Montague Regional High School
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