Lacey Lauria
Napa
Summary
I am a great cashier. I am very good at helping customers. I love to stock the shelves and make them look amazing. I am very creative. I am reliable and on time always. I go the extra mile. I do the right thing when no one is watching. I was Employee of the Year at my last job and received several award for my customer service.
Overview
14
14
years of professional experience
Work History
Inventory Specialist
Central Valley Hardware
09.2020 - 02.2026
- Oversaw inventory management processes utilizing software to maintain optimal stock levels.
- Executed regular audits of stock and supplies to ensure accuracy and compliance.
- Partnered with purchasing team to enhance demand forecasting and optimize replenishment workflows.
- Designed and implemented training materials for new staff on inventory tracking systems and procedures.
- Executed data entry tasks with precision and accuracy.
- Executed monthly physical inventory counts to ensure accurate stock levels.
- Facilitated collaboration among team members to ensure timely completion of daily tasks.
- Ensured cleanliness and organization of work environment to enhance safety and efficiency.
- Conducted annual physical inventories to ensure record accuracy and rectify discrepancies.
- Oversaw return process for damaged or defective goods, ensuring timely resolutions for customers.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues regarding inventory availability and shipment status.
- Compiled comprehensive reports on inventory levels and movement trends to enhance strategic decision-making.
- Redesigned storage layouts by analyzing space usage patterns to maximize capacity efficiently.
- Minimized stock shortages through diligent inventory monitoring and timely supply orders.
- Optimized warehouse organization to enhance efficiency in item retrieval and order fulfillment.
- Executed implementation of barcode scanning technology in warehouse operations to enhance item retrieval efficiency.
- Oversaw compliance with regulations governing hazardous materials storage to enhance workplace safety.
- Oversaw environmentally responsible disposal of obsolete inventory, ensuring regulatory compliance.
- Optimized stock rotation practices to minimize waste and enhance inventory management.
- Optimized warehouse space utilization through strategic reorganization of stock areas.
- Optimized inventory tracking systems to enhance product availability and ensure high-demand items remained consistently in stock.
- Partnered with IT department to spearhead upgrades of inventory management software, enhancing feature set and usability.
- Optimized inventory handling procedures to enhance product quality and reduce damage during storage and handling.
- Executed comprehensive inventory analysis reports for management review, enhancing strategic decision-making processes.
- Established returns processing system that streamlined restocking of returned goods.
- Optimized inventory accuracy through implementation of advanced barcode scanning system.
Winery Compliance Specialist
Divine Wine Compliance
05.2019 - 09.2020
- Ensured compliance with federal and state regulations for alcohol distribution.
- Conducted thorough audits of internal processes to identify compliance gaps.
- Developed and implemented training programs on regulatory requirements for staff.
- Collaborated with cross-functional teams to streamline compliance documentation procedures.
- Led quarterly compliance assessments, resulting in improved operational integrity.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
Operations Manager, Customer Experience
Michael’s Craft Store
07.2017 - 09.2019
- Streamlined customer service workflows to enhance operational efficiency and satisfaction.
- Led cross-functional teams to implement new inventory management systems, improving product availability.
- Developed training programs for staff to improve customer engagement and service excellence.
- Analyzed customer feedback data to identify trends and drive process improvements in service delivery.
Customer Service Representative
Orchard Supply Hardware LLC
08.2012 - 08.2017
- Provided exceptional customer support, resolving issues efficiently and enhancing customer satisfaction.
- Assisted customers in product selection, demonstrating in-depth knowledge of inventory and store layout.
- Managed cash register operations, ensuring accurate transactions and balancing cash drawers daily.
- Trained new staff on customer service protocols, improving team performance and service quality.
Education
Business Classes
University of Maryland
Misawa, JapanSkills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Cashier
- Computer
Timeline
Inventory Specialist
Central Valley Hardware
09.2020 - 02.2026
Winery Compliance Specialist
Divine Wine Compliance
05.2019 - 09.2020
Operations Manager, Customer Experience
Michael’s Craft Store
07.2017 - 09.2019
Customer Service Representative
Orchard Supply Hardware LLC
08.2012 - 08.2017
Business Classes
University of Maryland