Lacey Keegan
Riverside,CA
Summary
Customer Service and Corporate Management Professional with 20 years of experience enhancing guest experience, comfort, and safety. Known for a mature, professional approach and strong conflict resolution skills, adept at handling challenging situations with diplomacy, patience, and efficiency. Committed to maintaining a positive travel experience for passengers and fostering a collaborative team environment. Seeking to bring expertise, leadership, and a calm, solutions-focused attitude to a dynamic airline team.
Overview
23
23
years of professional experience
Work History
Controller
Lee Jennings Target Express, Inc
11.2014 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for 125 employees to comply with predetermined company guidelines.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
- Ensured compliance with tax regulations by managing the timely preparation and filing of all required returns.
- Accurately completed financial statement audits and thoroughly reviewed results.
Massage Manager
Burke Williams Day Spas Inc.
08.2002 - 11.2014
- Improved team performance by implementing strategic training initiatives.
- Improved employee engagement with targeted motivational strategies.
- Led meetings to align team objectives with company goals.
- Facilitated workshops for continuous professional development.
- Fostered positive work environment, promoting diversity and inclusion.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Payroll processing
- Preparing financial statements
- Staff management
- Conflict resolution
- Audit preparation
- Team building
- Bookkeeping
- Employee development
- Team oversight
- High-Quality Customer Care
- Guest engagement
Timeline
Controller
Lee Jennings Target Express, Inc
11.2014 - Current
Massage Manager
Burke Williams Day Spas Inc.
08.2002 - 11.2014