Lacey Fields
Fair Oaks
Summary
Dynamic professional, excelling in care and compliance. Proven ability to manage while multitasking. Strong communicator with others, maintaining the ability to lead and train while meeting job responsibilities. Focused on fostering positive relationships and work atmosphere. Great at ensuring timelines. Pro-active mindset.
Overview
14
14
years of professional experience
Work History
House Mother
Myself
Fair Oaks, CA
06.2017 - Current
- Managed daily household operations, ensuring a safe and nurturing environment for children
- Tending to children’s physical and emotional needs
- Developed and implemented educational activities to promote social and emotional growth, volunteer in child’s classroom regularly
- Multitasking skills- Cooking and planning meals, coordination and planning of events, coaching basketball and assisting with extra curricular activities, routine health check-ups to maintain health and well being
Refinance Loan Specialist
PennyMac Loan Services
Roseville, CA
07.2020 - 03.2022
- Evaluated loan applications to ensure compliance with regulations and company policies.
- Analyzed credit reports to assess borrower risk and determine loan eligibility.
- Communicated via phone and email with clients to gather necessary documentation for processing loans.
- Collaborated with underwriters to facilitate timely approval of loan requests.
- Managed my teams 15-65 loans daily, along with supporting other teams loans who were falling behind
- Trained new employees for refinance loan specialist positions while managing my normal workload
- Knowledgeable with encompass, Fannie Mae, and Freddie Mac
Leasing Consultant
CWS Apartment Homes, LLC
Folsom, CA
09.2011 - 07.2020
- Assisted prospective residents in property tours and leasing experience. Close attention to each customers wants and needs while overcoming objections with positive solutions.
- Prepared and Maintained accurate records of tenant applications, lease agreements and other legal documents for 260 unit community
- Responded promptly to resident and prospective resident inquiries via phone, email, and in person, fostering positive relationships and strong rapport
- Collaborated with team members to enhance community experience and maintain resident retention
- Planned community events for residents such as holiday party’s. Also planned activities and events to give back to the community through the CWS BRIDGE program
- Experience with Word, Excel, Onesite, Anyone Home, Groupwise, Yieldstar and Yardi
- Open and close of business
- Proper handling of monies/checks
Hostess/server
Pete’s Restaurant and Brewhouse
Folsom, CA
08.2013 - 06.2014
- Greeted and seated customers, ensuring a welcoming atmosphere.
- Took orders via phone and in person, worked cashier and handling monies
- Managed reservation system, optimizing table assignments for efficiency.
- Built strong customer rapport to ensure customer satisfaction and return business
- Communicated effectively with kitchen and serving staff regarding special requests even during peak hours
- Open and close of business
Education
High School Diploma -
Oakridge High School
El Dorado Hills, CA2010
Skills
- Customer care, positive, enthusiastic and friendly
- Telephone and email etiquette
- Excellent communication with different personalities and age ranges, easy going
- Trustworthy, strong believer in confidentiality
Accomplishments
- certificate of achievement for “Top Quality of Submissions”- received monthly awards for top quality of submissions for Pennymac Roseville Office
- “Circle of champion/s” award for top Quality of Submissions for Pennymac Roseville Office
- Ellis Mystery Shopping- Achieved perfect 100% on secret shopper evaluations with CWS apartment Homes
Timeline
Refinance Loan Specialist
PennyMac Loan Services
07.2020 - 03.2022
House Mother
Myself
06.2017 - Current
Hostess/server
Pete’s Restaurant and Brewhouse
08.2013 - 06.2014
Leasing Consultant
CWS Apartment Homes, LLC
09.2011 - 07.2020
High School Diploma -
Oakridge High School