Lucas McKay
Winnipeg,MB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Extended General Operations Manager
The Joint Cannabis
11.2023 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Regional/Duty Operation Manager
The Joint Cannabis
04.2021 - 05.2023
- Achieve highest customer satisfaction, oversees multiple commercial establishments across two provinces (19 locations)
- Primary duties: Hiring, Training, writing policies, Meeting sales targets, and Creating a positive work environment
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Shift Supervisor
The Joint Cannabis
11.2020 - 04.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Bartender/Line Cook
Applebees Dynapple Corporation, Crossroads
03.2019 - 03.2021
- Ability to prep food adequately for guests, Understanding of how to properly serve alcohol
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Nelson McIntyre Collegiate
Winnipeg, MB2019
Skills
- Safe Work Practices
- Active Listening
- Legal Standards
- Company Guidelines
- Error Identification
- Critical Thinking
- Staff Assignments
- Store Operations
- Bank Deposits
- Compliance Requirements
- Store Layouts
- Inventory Counts
- Coaching and Training
- Equipment Troubleshooting
- Manager Support
- Employee Scheduling
- Verbal and Written Communication
- Operations oversight
- Performance monitoring
- Project management abilities
- Delegation
Certification
- Manitoba Smart Choices Cannabis Retail Certification
- Saskatchewan CannaSell Certification
- Serving It Right
- Food Handlers Certification
- CPR/AED Certification Level C
Timeline
Extended General Operations Manager
The Joint Cannabis
11.2023 - 02.2025
Regional/Duty Operation Manager
The Joint Cannabis
04.2021 - 05.2023
Shift Supervisor
The Joint Cannabis
11.2020 - 04.2021
Bartender/Line Cook
Applebees Dynapple Corporation, Crossroads
03.2019 - 03.2021
Nelson McIntyre Collegiate
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