Frocy Labrador

• Cultivated relationships with clients to enhance training collaboration and partnerships.
• Conducted market research to identify simulation training requirements aligned with company capabilities.
• Collaborated with clients to determine marine training needs and develop customized simulation training scenarios.
• Coordinated efforts of cross-functional teams for development and testing of high-tech marine simulation training solutions.
• Coordinated with engineering teams to align technical specifications with client needs, ensuring project success.
• Evaluated client and user feedback from existing systems and trainings to identify opportunities for improvement or optimization of service delivery.
• Supported strategic planning initiatives to drive overall business growth and innovation.
• Assisted in certification process to guarantee adherence to industry policies, standards, and regulations while developing training solutions.
• Participated in creating training materials related to new or updated solutions.
• Overseeing training organization from scheduling, bookings and certificate issuance.
• Actively support Canadian Safe Boating Council campaigns and initiatives
• Compiled financial report and forecast for training department's presentation to board of directors

• Managed full cycle biweekly payroll processing for 7 business locations, ensuring accurate and timely compensation for a high volume workforce.
• Reviewed and reconciled timekeeping records, overtime, vacation accruals, statutory pay, and payroll deductions.
• Supported leadership with administrative coordination, staff updates, and payroll reporting to enhance communication and operational clarity.
• Maintained confidential employee records and HR files in compliance with privacy standards and improved records organizational efficiency and effectiveness.
• Prepared internal labour and cost reports to inform budgeting and strategic operational decisions.
• Coordinated comprehensive new hire onboarding process to ensure smooth integration and effective training.

• Partnered with clients to address business challenges through tailored learning interventions and customized training solutions.
• Supported clients in identifying performance gaps, clarifying required solutions to enhance outcomes.
• Marketed workshops and conferences to client base, leveraging multiple sales channels to maximize reach.
• Led Asia Pacific professional development programs, reporting directly to managing director.

• Delivered exceptional guest service at front house and drive-thru, enhancing customer satisfaction through speed and accuracy.
• Operated drive-thru sales register, facilitating prompt beverage and product delivery for improved customer experience.
• Executed food preparation and handling in compliance with company standards.
• Performed all position responsibilities with accuracy and efficiency.
• Contributed to emergency committee efforts, promoting workplace safety through proactive measures.

• Managed the full cycle of recruitment
• Sourced and pre-screened candidates to match client requirements effectively
• Conducted business development to align recruitment strategies with client processes
• Managed accounts by researching and updating clients to ensure business continuity
• Maintain and build a good pipeline of both candidates and clients through networking, cold-calling, social media and job portals

• Identified business deals through targeted outreach and comprehensive market analysis, enhancing lead generation.
• Coordinated meetings between prospects and financial consultants, aligning demographics with tailored solutions.
• Managed documentation for new business generated by advisors, ensuring accuracy and compliance.
• Evaluated prospective clients by analyzing demographics, industry, and seniority levels.
• Facilitated networking initiatives to uncover and develop new business opportunities across various channels.
• Monitored status of prospective and existing clients, coordinating follow-up meetings and requirements.
• Resolved internal priorities while screening potential business deals for strategic alignment.

• Sourced new leads through cold calls, emails, project presentations, and meetings to expand client base.
• Oversaw daily, weekly, and monthly planning of sales activities for a team of executives to reach targets.
• Facilitated coaching sessions to enhance sales skills and achieve monthly sales goals while ensuring customer satisfaction.
• Handled bid opportunities from public tenders as well as invitations to increase business prospects.
• Prepared quotations per company protocols, aligning with client specifications to support successful sales proposals.
• Conducted comprehensive market research to gather insights on competitors and market share dynamics.
• Managed project timelines by overseeing milestones and ensuring successful completion of deliverables.
• Provided product training to end users covering safety protocols, operational procedures, and troubleshooting basics.

• Resolved inquiries from US clients on non-life insurance services to enhance customer satisfaction.
• Assisted financial institutions in account verification and insurance policy details to ensure compliance.
• Updated system with processed documentation and transaction records.
• Created legal documents, such as insurance certificates.
• Coordinated daily administrative functions to streamline workflow and improve service delivery.

• Facilitated sales and marketing initiatives, expanding client base through company visits and consultancy discussions that enhanced relationships.
• Coordinated job vacancy advertisements across print media, online search engines, and job fairs, increasing candidate visibility and engagement.
• Evaluated applicant references and suitability through application screening and initial interviews.
• Administered training and orientation for pre-qualified candidates prior to final endorsement to employer.
• Prepared schedules and duty statements while organizing security passes, streamlining onboarding process for successful hires.

• Managed daily team activities, focusing on customer satisfaction and productivity metrics.
• Conducted performance evaluations and reviews to assess team effectiveness.
• Conducted quality monitoring through call analysis and coaching sessions to enhance team skills and service quality.
• Served as escalation point for customer service representatives, ensuring policy integrity and resolving complex inquiries.
• Executed policies to ensure compliance and effectively managed disciplinary issues, resulting in reduced errors.
• Analyzed performance reports to identify issues and presented findings to clients weekly.
• Resolved customer inquiries using Citrix web application and other MS-DOS applications.
• Handled administrative tasks including file maintenance and attendance record audits.

• Provided exceptional customer service and administrative support to key accounts, enhancing client satisfaction for leading conglomerate.
• Efficiently processed sales orders, including call-off and repeat seasonal orders, ensuring timely fulfillment.
• Monitored stock levels across product categories, maintaining optimal shelf displays in managed stores to drive product visibility.
• Administered merchandising team’s collection of payments and conducted sales visits in assigned areas.
• Implemented promotional campaigns and executed required marketing strategies effectively.
• Analyzed market response to product promotions through surveys and stock movement assessments.

• Conducted field sales and delivered product presentations to enhance client engagement and drive new business opportunities.
• Evaluated client shipment requirements utilizing company logistics services.
• Collaborated with shipping, logistics team, and customs broker for timely cargo shipments.
• Reviewed airway bills for assigned clients, ensuring compliance with customs and tax regulations to facilitate smooth shipping processes.
• Prepared and submitted weekly sales reports to track performance effectively.

Major in: Marketing Management