Labib Okoya
Ottawa,ON
Summary
Dynamic professional with extensive experience in customer service and cash handling. Proficient in Java and project management, effectively resolving customer inquiries and enhancing team performance. Strong attention to detail and problem-solving skills contribute to efficient operations and high client satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
Lush
Ottawa, ON
05.2024 - 10.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Intern
Utopia Media Group
Ottawa, Ontario
04.2023 - 08.2023
- Coordinated project deliverables under tight deadlines while supporting project management initiatives.
- Assisted with media production, video editing, and content planning across various digital platforms.
- Managed guest greetings and appointment scheduling during media events, ensuring professional front-desk support.
- Handled customer inquiries through phone, email, and in-person interactions with prompt responses.
- Delivered professional service to clients, resolving basic issues and escalating complex concerns.
- Contributed to product promotion and client outreach initiatives within a sales-oriented team environment.
- Maintained client records and managed administrative tasks to facilitate smooth event operations.
Volunteer
Dejabys Foundation
, Nigeria
07.2023 - 07.2023
- Helped distribute food to schools as part of a local outreach initiative
- Edited promotional and educational videos for nonprofit awareness
- Assisted with fundraising efforts, including event planning and donor outreach.
- Provided guidance and support to fellow volunteers during their shifts.
- Offered support and assistance to community members.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Greeted guests and offered assistance in finding specific departments or personnel.
Education
Bachelor of Technology - Business Systems Development
Algonquin College
Ottawa04-2028
Bookkeeping and Accounting Practices - Honours Graduate - Bookkeeping And Accounting
Algonquin College
Ottawa04-2024
High School Diploma -
Whitesands Secondary School
Nigeria05.2023
Skills
- Java and JavaFX
- Git and GitHub
- REST APIs and services
- HTML, CSS, and JavaScript
- SQL database management
- Microsoft Office Suite
- Visual Studio Code and IntelliJ IDEA
- Object-oriented programming (OOP)
- Software design principles
- MVC architecture
- Agile methodologies
- Video editing software
- Content planning and graphic design
- Motion graphics creation
- Basic networking concepts
- Cloud computing fundamentals
- Version control systems
- Web development basics
- Debugging and troubleshooting skills
- Customer assistance and service
- Order taking processes
- Complex problem-solving abilities
- Money handling expertise
- Effective communication skills
- Attention to detail in data entry
- Project management techniques
Availability
Fully available for opportunities, especially during the summer, and open to flexible work schedules.
Volunteer Experience
Dejabys Foundation, Nigeria, Volunteer, Summer 2024, Helped distribute food to schools as part of a local outreach initiative, Edited promotional and educational videos for nonprofit awareness
Personal Information
Date of Birth: 06/27/07
Languages
English
Native/ Bilingual
Timeline
Cashier
Lush
05.2024 - 10.2024
Volunteer
Dejabys Foundation
07.2023 - 07.2023
Intern
Utopia Media Group
04.2023 - 08.2023
Bachelor of Technology - Business Systems Development
Algonquin College
Bookkeeping and Accounting Practices - Honours Graduate - Bookkeeping And Accounting
Algonquin College
High School Diploma -
Whitesands Secondary School
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