Labdhi Shah
India
Summary
A creative, organized, and persistent graduate with flexible availability and enthusiasm to learn. Possesses the curiosity and discipline for the task set out to achieve. Experienced in addressing client concerns and requests, providing relevant information and support and multitasking. Articulate and energetic with a passion for developing efficient client relationships.
Overview
2
2
years of professional experience
Work History
Client Success Associate
Amaha
06.2022 - 06.2023
- Assisted clients with setting up the app to foster smooth experience
- Built and followed proper servicing procedures for clients taking therapy and psychiatry sessions on the platform
- Followed up with existing clients to collect feedback and to understand the scope for improvements
- Trained new joiners in the team with the current protocols
Behavioral Scientist Intern
Atom
10.2021 - 05.2022
- Interacted with clients for sales and documented feedback and bug issues
- Participated in building a habit coaching curriculum and analyzed effective strategies to implement in the habit coaching program based on various behavioral principles
- Worked with clients from different backgrounds to understand their needs and priorities
First Responder
Praan Foundation
08.2021 - 03.2022
- Attended to individuals in emotional distress to provide supportive services as a distress helpline volunteer
- Trained in providing first-aid emotional support and guided individuals to appropriate professional aid
External Writer
Amaha
01.2023 - 07.2023
- Conceptualized unique and engaging content on the platform
- Brainstormed ideas with design, product, and marketing to create useful content for clients
- Used content management systems to write efficiently and monitor user engagement metrics
Content Writer
Jai Hind Wellness Cell
07.2021 - 04.2022
- Utilized writing and editing skills to produce engaging content on mental and physical well-being
- Utilized organization and management skills to set up and host webinars on emotion management, relationship building, and sex-positivity
Empath Writer
Humans of Safe Places
03.2021 - 10.2021
- Utilized active listening skills to connect and empathize with individuals sharing personal stories
- Drafted and edited narrations of stigma around mental health, body shaming, and queer issues
Education
Post Graduate Diploma - Autism And Behavioral Science
Mohawk College of Applied Arts And Technology
Hamilton, ON2023
Bachelor of Arts - Psychology
Jai Hind College
Mumbai, MH2022
Higher Secondary Certificate - Arts
Jai Hind College
Mumbai, MH2019
Secondary School Certificate -
Dominic Savio Vidyalaya
Mumbai, MH2017
Skills
- Attention to detail
- Customer Service and Assistance
- Editing & Proofreading
- Effective Communication
- Leadership
- Mental Health Support
- Microsoft Office
- Problem Solving
- Time Management
Accomplishments
- Life Skills (Level I-III) | Jai Hind College (Autonomous)- 2022
- Research Methodology (Level I-III) | Jai Hind College (Autonomous)- 2021
- Queer Affirmative Counseling Skills | University of Delhi
Timeline
External Writer
Amaha
01.2023 - 07.2023
Client Success Associate
Amaha
06.2022 - 06.2023
Behavioral Scientist Intern
Atom
10.2021 - 05.2022
First Responder
Praan Foundation
08.2021 - 03.2022
Content Writer
Jai Hind Wellness Cell
07.2021 - 04.2022
Empath Writer
Humans of Safe Places
03.2021 - 10.2021
Post Graduate Diploma - Autism And Behavioral Science
Mohawk College of Applied Arts And Technology
Bachelor of Arts - Psychology
Jai Hind College
Higher Secondary Certificate - Arts
Jai Hind College
Secondary School Certificate -
Dominic Savio Vidyalaya
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