Laana Izzetpanah
Gatineau,QC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Serving Assistant
Beckta Dining And Wine
02.2023 - Current
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Regularly managed over 50 costumers each day.
Restaurant Hostess
Beckta Dining And Wine
02.2023 - Current
- Advised customers about special offerings and menu items to help drive sales.
- Promoted business loyalty by fostering positive customer relationships.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to give information and document reservations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Restaurant Hostess
Sidedoor Contemporary Bar And Kitchen
02.2021 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Food Expediter
Sidedoor Contemporary Bar And Kitchen
02.2021 - 12.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Confirmed proper placement of products and side items while implementing special instructions.
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
College Diploma - Visual Arts
Heritage College
Gatineau, QC05.2025
High School Diploma -
Symmes-D'Arcy McGee High School
Gatineau, QC06.2023
Skills
- Table Setting Knowledge
- Time Management
- Interactive Communication Skills
- Restaurant Operation
- Server Support
- Food Running
- Plates Presentation
- Expo and Line Support
- Guest Inquiries
- Guest Flow
- Phone Inquiries
- High-Volume Dining
- Table Bussing
Timeline
Serving Assistant
Beckta Dining And Wine
02.2023 - Current
Restaurant Hostess
Beckta Dining And Wine
02.2023 - Current
Restaurant Hostess
Sidedoor Contemporary Bar And Kitchen
02.2021 - 12.2022
Food Expediter
Sidedoor Contemporary Bar And Kitchen
02.2021 - 12.2022
College Diploma - Visual Arts
Heritage College
High School Diploma -
Symmes-D'Arcy McGee High School
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