Laana Izzet
Ottawa,Canada
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Porter Airlines
Ottawa
02.2025 - Current
- Ensured passenger safety through thorough pre-flight briefings and safety demonstrations.
- Assisted passengers with boarding, deplaning, and luggage storage during flights.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with crew members to maintain efficient in-flight operations and service delivery.
- Monitored cabin conditions to ensure comfort and compliance with airline standards.
Serving Assistant
JOEY Rideau
Ottawa, Canada
08.2024 - Current
- Upheld high professional standards to achieve performance targets
- Prioritized and completed time-critical tasks
- Personalized guest experiences, going extra mile to satisfy customer needs
- Promoted positive workplace culture by treating coworkers respectfully and professionally at all times
Server
Mezzanotte Italian Bistro
Ottawa, Canada
09.2024 - 01.2025
- Maintained cleanliness and organization of dining area, adhering to hygiene standards.
- Monitored dining area to anticipate customer needs, offering proactive service.
- Processed cash, credit card, and gift card transactions securely using POS software.
- Handled high-volume shifts without compromising service quality.
Hostess and Expeditor - SUMMER SEASON
Browns Socialhouse Centretown
Ottawa, Canada
05.2024 - 08.2024
- Maintained seating charts to optimize station rotations
- Communicated with management and service staff to address customer needs
- Assisted bussers in clearing tables to expedite turnover time between seatings
- Crosstrained as server to provide additional support during busy shifts
Restaurant Hostess - SUMMER SEASON
Milestones Grill and Bar
Ottawa, Canada
04.2024 - 08.2024
- Maintained seating charts to optimize station rotations
- Communicated with management and service staff to address customer needs
- Collaborated with management in planning events or promotions held at restaurant
Serving Assistant
Beckta Dining and Wine
Ottawa, Canada
01.2023 - 05.2024
- Personalized guest experiences, going extra mile to satisfy customer needs
- Addressed customers with friendly greetings and conversations
- Upheld high professional standards to achieve performance targets
Food Expeditor - SUMMER SEASON
Metropolitan Brasserie Restaurant
Ottawa, Canada
04.2023 - 09.2023
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
Hostess & Expeditor
Sidedoor Contemporary Kitchen & Bar
Ottawa, Canada
02.2021 - 12.2022
- Communicated with management and service staff to address customer needs
- Maintained seating charts to optimize station rotations
- Assisted servers in setting up tables with appropriate tableware and condiments
- Answered phone calls and provided information on menu items, specials, and operating hours
Education
Diploma - Social Sciences
Cegep Heritage
Gatineau, Quebec05-2025
High School - Social Sciences
D'arcy Mcgee High School
Gatineau, Quebec06.2023
Skills
- Patience
- Maintaining Composure
- Professional Attitude
- Menu Memorization
- Food Running
- Customer Service
Timeline
Flight Attendant
Porter Airlines
02.2025 - Current
Server
Mezzanotte Italian Bistro
09.2024 - 01.2025
Serving Assistant
JOEY Rideau
08.2024 - Current
Hostess and Expeditor - SUMMER SEASON
Browns Socialhouse Centretown
05.2024 - 08.2024
Restaurant Hostess - SUMMER SEASON
Milestones Grill and Bar
04.2024 - 08.2024
Food Expeditor - SUMMER SEASON
Metropolitan Brasserie Restaurant
04.2023 - 09.2023
Serving Assistant
Beckta Dining and Wine
01.2023 - 05.2024
Hostess & Expeditor
Sidedoor Contemporary Kitchen & Bar
02.2021 - 12.2022
Diploma - Social Sciences
Cegep Heritage
High School - Social Sciences
D'arcy Mcgee High School