Summary
Overview
Work History
Education
Skills
Timeline
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La-Teesha Brown

Toronto,ON

Summary

Adept at multitasking and organization, I enhanced office workflow at CAMH Outpatient Center by supporting both administrative tasks and patient care, showcasing my proficiency in Accuro & EMR and exceptional customer service. My proactive approach resulted in improved patient outcomes and streamlined operations, demonstrating a blend of hard and soft skills critical for high-paced environments.

Overview

9
9
years of professional experience

Work History

Receptionist Administrator

LMC Endocrinology & Diabetes
09.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Scheduled & confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Clinical Support Worker

CAMH Outpatient Center
02.2019 - 09.2022
  • Assisted clinical staff with the implementation of individualized care plans for improved patient outcomes.
  • Enhanced patient care by providing crisis intervention and emotional support within the community.
  • Helped clients navigate social services system and access needed resources.
  • Ensured safe and timely transportation of clients to and from appointments, treatments and social meetings, with the lead vehicle.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Personal Support Worker

Fieldstone Commons
02.2016 - 02.2019
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Recorded status and duties completed in logbooks for management.

Education

Personal Support Worker

CJ HealthCare College
Toronto, ON
07-2012

Skills

  • Reception Administration experience
  • Multi-line phone operation
  • Appointment Setting
  • Customer Service
  • Phone and Email Etiquette
  • Multitasking and Organization
  • Administration and Operations
  • Scheduling and calendar management
  • Support Services
  • Facilities Maintenance
  • Accuro & EMR

Timeline

Receptionist Administrator

LMC Endocrinology & Diabetes
09.2024 - Current

Clinical Support Worker

CAMH Outpatient Center
02.2019 - 09.2022

Personal Support Worker

Fieldstone Commons
02.2016 - 02.2019

Personal Support Worker

CJ HealthCare College

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La-Teesha Brown