La-Reine B Richardson
Fort McMurray,Canada
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vocational Rehabilitation Facilitator
Lifemark Vocational Services
03.2025 - Current
- Develop and facilitate vocational workshops to assist clients in career development and job readiness
- Provide individualized vocational counseling and support to clients with diverse needs
- Collaborate with employers, community partners, and stakeholders to create employment opportunities
- Assist clients in resume writing, interview preparation, and job search strategies
- Conduct assessments to evaluate client skills, interests, and career goals
Branch Manager
KeyBank
03.2022 - 08.2023
- Built and maintained strong client relationships, delivering high-quality financial services
- Engaged with clients to understand their needs and recommend suitable financial products
- Led a team of six employees, supporting professional development and achieving sales targets
- Developed partnerships with other KeyBank departments to enhance branch efficiency
- Completed a broad range of financial transactions accurately and efficiently
Mobile Financial Adviser
Canadian Imperial Bank of Commerce - CIBC
01.2018 - 08.2019
- Built strong customer relationships and enhanced client financial literacy
- Identified and introduced financial solutions, including loans, mutual funds, and credit cards
- Supported electronic transaction processes and ensured accurate financial documentation
- Promoted open and honest communication within the team and with clients
- Assisted clients with financial planning to achieve their long-term goals
Lead Customer Service Representative
TD Bank USA
04.2013 - 07.2015
- Provided administrative and customer service support for banking operations
- Reviewed and maintained client account records with a high degree of accuracy
- Resolved customer inquiries and escalated complex issues as necessary
- Trained and mentored new employees to ensure excellent service delivery
- Promoted and cross-sold banking products while staying informed about industry trends
Student Support Assistant
Mercer County Community College
01.2012 - 07.2015
- Provided individualized support to students on the autism spectrum, fostering academic success
- Assisted in developing strategies for communication, organization, and social interaction
- Worked closely with faculty and staff to implement accommodations and support plans
- Encouraged independence and self-advocacy in students through structured guidance
- Created a positive and inclusive learning environment tailored to diverse student needs
Education
Bachelor’s degree - Psychology (Minor in Forensics)
Southern New Hampshire University
Associate’s Degree - Liberal Arts
Mercer County Community College
No Degree - Peert Tutoring Program
College Tutor Training Program Certification
New Jersey, USA08-2014
Skills
- Financial services
- Customer relations
- Business development
- Strategic planning
- Process development
- Compliance management
- Vocational counseling
- Resume writing
- Job readiness training
- Time management
- Organizational skills
- Interpersonal skills
- Adaptability
- Self-motivation
- Independent work
- Deadline management
Additional Information
Extensive experience in financial advising and customer service, Passionate about supporting individuals with diverse career and vocational needs, Strong background in career counseling, workshop facilitation, and employment support services, Skilled in developing professional resumes and cover letters tailored to job seekers, Experienced in building partnerships with employers and community organizations
Highlights Of Skills
- Over 10 years of experience in financial services, customer relations, and business development
- Strong skills in strategic planning, process development, and compliance management
- Experienced in vocational counseling, resume writing, and job readiness training
- Excellent time management, organizational, and interpersonal skills
- Adaptable, self-motivated, and able to work independently under strict deadlines
Certification
IFSE Institute
Timeline
Vocational Rehabilitation Facilitator
Lifemark Vocational Services
03.2025 - Current
Branch Manager
KeyBank
03.2022 - 08.2023
Mobile Financial Adviser
Canadian Imperial Bank of Commerce - CIBC
01.2018 - 08.2019
Lead Customer Service Representative
TD Bank USA
04.2013 - 07.2015
Student Support Assistant
Mercer County Community College
01.2012 - 07.2015
Associate’s Degree - Liberal Arts
Mercer County Community College
Bachelor’s degree - Psychology (Minor in Forensics)
Southern New Hampshire University
No Degree - Peert Tutoring Program
College Tutor Training Program Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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