Lal Chhan Hima

Sales Consultant | Genesis / Hyundai Dealership.

• Generated appointments through daily outbound phone calls using dealership-approved sales scripts.
• Followed up with customers through phone calls, emails, text messages, and voicemail to maintain strong communication.
• Focused on building long lasting relationships to encourage repeat business and referrals.
• Delivered excellent customer service to walk-in and appointment customers throughout the sales process.
• Demonstrated and explained vehicle features, technology, safety systems, and financing options.
• Maintained accurate records of customer interactions and sales activities in the dealership CRM.
• Represented both luxury (Genesis) and mainstream (Hyundai) brands, adapting the sales approach to different customer needs.

• Help customers choose the best mobile plans and devices for their needs.
• Clearly explain promotions, features, and benefits to give a great customer experience.
• Meet and pass sales goals while keeping a friendly and professional attitude.
• Troubleshoot simple phone problems and offer good solutions to customers.
• Trained new staff on point-of-sale systems to boost overall workflow.
• Resolved complex consumer complaints to maintain high store standards.
• Drove quarterly sales growth by 15% via expert product recommendations.

• Helped customers find the best AT&T plans at Costco.
• Made sure they understood the benefits and felt confident in their choices.
• Hit sales goals while keeping a friendly, helpful attitude.

• Made sandwiches exactly how customers wanted them, fast and fresh.
• Kept the store stocked and ready, even during busy times.
• Solved any issues customers had to make sure they left happy.