LIZETTE CONTRERAS
San Jose
Summary
Detail-oriented security specialist with expertise in conducting risk assessments, developing security policies, and implementing security solutions.
Overview
8
8
years of professional experience
Work History
Alternative Supervisor
Inter-Con Security Systems, Inc.
Mountain View
01.2025 - Current
- Supervised security personnel across multiple sites to ensure safety protocols.
- Coordinated schedules and assignments for security officers to optimize coverage.
- Conducted regular training sessions to enhance team performance and compliance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Complied with company policies, objectives and communication goals.
Security Specialist
Target
San Jose
10.2023 - 01.2025
- Worked as a security guard for a large retail store, monitoring CCTV cameras and conducting regular patrols.
- Managed access control systems and responded to alarms and emergency situations effectively.
- Collaborated with law enforcement and store management to investigate and resolve theft incidents.
- Maintained accurate incident reports and documentation for compliance purposes.
- Demonstrated strong communication skills when dealing with both customers and team members in high-pressure situations.
- Implemented security measures to ensure the safety and security of the location.
- Responded to incidents and emergencies in a timely and appropriate manner.
- Conducted regular security checks and inspections of the facility.
- Maintained detailed logs and reports of security incidents and activities.
- Trained and supervised security staff to uphold company security protocols.
Security Supervisor
Securitas
Santa Clara
01.2021 - 10.2023
- Trained and supervised security staff to uphold company security protocols.
- Developed and implemented security policies and procedures to enhance the overall security of the facility.
- Responded to alarms and incidents, coordinating with local authorities as needed.
- Monitored surveillance cameras, identifying suspicious activity and reporting findings.
- Collaborated with clients to address security concerns and improve service delivery.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
Cashier
The Home Depot
San Jose
09.2019 - 01.2021
- Operated cash register and performed end-of-day cash reconciliation at a high-volume retail store.
- Provided excellent customer service by assisting with product inquiries, exchanges, and returns.
- Handled cash transactions, processed credit card payments, and issued receipts accurately and efficiently.
- Collaborated with team members to meet sales targets and achieve customer satisfaction goals.
- Trained new cashiers on store policies, procedures, and customer service best practices.
- Assisted with inventory management, restocking shelves, and pricing merchandise as needed.
- Demonstrated strong attention to detail and accuracy in all cash-handling and transaction duties.
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers.
Cashier Supervisor
Little Caesars
San Jose
07.2017 - 09.2019
- Managed and supervised cashier team, ensuring smooth and efficient operations.
- Handled cash transactions, balanced cash drawers, and resolved discrepancies.
- Trained new cashiers on company policies, procedures, and customer service best practices.
- Provided excellent customer service and resolved customer complaints in a professional manner.
- Maintained clean and organized cashier station, restocked inventory, and monitored supplies.
Education
HIGH SCHOOL DIPLOMA -
James Lick High School
San Jose, CA 08.2014 - 05/2017
Skills
- Surveillance
- Security protocols
- Emergency response
- Access control
- Loss prevention
- Communication
- Teamwork
- Attention to detail
- Leadership
- Team management
- Interpersonal communication
- Problem-solving
- CCTV
- Security
- Surveillance techniques
- Risk assessment
- Client collaboration
Languages
- English, Advanced
- Spanish, Advanced
Timeline
Alternative Supervisor
Inter-Con Security Systems, Inc.
01.2025 - Current
Security Specialist
Target
10.2023 - 01.2025
Security Supervisor
Securitas
01.2021 - 10.2023
Cashier
The Home Depot
09.2019 - 01.2021
Cashier Supervisor
Little Caesars
07.2017 - 09.2019
HIGH SCHOOL DIPLOMA -
James Lick High School
08.2014 - 05/2017