Kyunghwan Kim
Toronto,ON
Summary
Driven Shift Supervisor with a proven track record at Starbucks, adept in inventory management and team leadership. Excelled in elevating customer satisfaction and operational efficiencies, achieving significant improvements. Skilled in coaching and mentoring, with a keen focus on resolving customer complaints and enhancing workplace safety. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2021 - 03.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Conducted performance reviews and provided staff with feedback and guidance.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Responded to and resolved customer questions and concerns.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Part Timer
Kodachaya Izakaya
05.2018 - 08.2018
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Science - Social And Physical Education
Wonkwang University
Iksan, Republic Of Korea02.2021
High School Diploma -
Shindorim High School
Seoul, Republic Of Korea02.2015
Skills
- Employee Training
- Workplace Safety
- Customer-Oriented
- Inventory Management
- Cash Handling
- Team Leadership
- Positive Attitude
- Complaint resolution
- Client Service
- Coaching and Mentoring
Languages
English
Professional Working
Additional Information
Military service
Korea Army Gyeonggi-do, Korea • 02 / 2016 ~ 04 / 2018
-Served in Korea Army
Qualifications and Experience
- A four-level Taekwondo DAN certificate • 04 / 2010
- Driver's license, Seoul, Korea • 04 / 2022
Timeline
Shift Supervisor
Starbucks
04.2021 - 03.2024
Part Timer
Kodachaya Izakaya
05.2018 - 08.2018
Bachelor of Science - Social And Physical Education
Wonkwang University
High School Diploma -
Shindorim High School
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