Kyrstyn Arce
Visalia
Summary
Proven expertise in customer service with extensive experience across diverse environments. Strong interpersonal skills foster positive interactions and enhance customer satisfaction. Knowledgeable in effective problem-solving techniques and conflict resolution. Committed to delivering exceptional service and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Cafe India
Visalia
07.2020 - Current
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Trained new staff on service standards and operational procedures effectively.
- Resolved customer complaints professionally while maintaining a positive atmosphere.
- Handled cash transactions and processed payments efficiently at the register.
Server
Chilis's Bar and Grill
Visalia
09.2020 - 03.2022
- Processed customer orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food and drink delivery.
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness of dining area and assisted with table settings.
Bar Server
Buffalo Wild Wings
Visalia
12.2018 - 09.2020
- Served drinks efficiently during high-volume service periods.
- Adhered to all safety and sanitation regulations when handling food and beverage products.
- Managed intoxicated guests and followed alcohol awareness procedures.
- Maintained cleanliness of the bar area throughout shift.
- Stayed up-to-date on menu items, specialties, ingredients and preparation methods.
- Followed state laws regarding serving alcohol responsibly.
Education
High School Diploma -
Mission Oak High School
Tulare, CA06-2014
Skills
- Familiar with multiple POS systems
- Quick Learner
- Cash handling
- Food and beverage service
- Staff training
- Customer relationship management
- Conflict resolution
- Excellent memory
- Upselling and promoting new specials
Certification
- Food Handlers License
- Alcohol Serving License
References
References available upon request.
Timeline
Server
Chilis's Bar and Grill
09.2020 - 03.2022
Server
Cafe India
07.2020 - Current
Bar Server
Buffalo Wild Wings
12.2018 - 09.2020
High School Diploma -
Mission Oak High School