Kyrstan Macrow

Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.

• Behavioral Management Systems Certificate, Wallaceburg District Secondary School, Wallaceburg, ON - 2012. Instruction by Ontario Education Services Corporation (OESC)
• Understanding the Role of Palliative Care, OCSWSSW, Windsor, ON 2016
• Standard First Aid, CPR/AED Level C, First Aid 4 U, Chatham, ON 2017
• Refresher course taken in 2020 (provided by ProResp)
• Refresher course taken in 2023 (provided by ProResp)
• Standard First Aid, CPR/AED Level C, First Aid 4 U, Chatham, ON August 2025
• Safe Food Handling Certificate, St. Clair College Employment Centre, Wallaceburg, ON 2012-2017
• Safe Management Training, Community Living Wallaceburg, ON 2017
• Controlled Acts Training, Community Living Wallaceburg, ON 2017
• Smart Serve Certification, Smart Serve Ontario 2020
• PACE for PSWs, Palliative Care (OPSWA, Canadian Hospice Palliative Care Association) 2025
• Ongoing - Member of the Ontario PSW Association (OPSWA) 2024
• Autism Awareness Training (OPSWA) 2025
• De-Escalation Training (OPSWA) 2025
• Fire Safety Training (OPSWA) 2025
• CPR and First Aid for Pets (Canadian Red Cross) 2025
• First Aid for Opioid Poisoning (Canadian Red Cross) 2025
• Psychological First Aid for Self and Others (Canadian Red Cross) 2025
• Preventing Disease Transmission (Canadian Red Cross) 2025
• WHIMIS (Canadian Red Cross) 2025

• Skilled at recognizing and linking seniors and family members with appropriate resources and services
• Dedicated to the Social Service Work profession
• Promotion of SSW value-based and ethical practice
• Course completion in Activation and Restorative Care, Recreation, Leisure, Therapeutic Programming, Diversity, Dementia, Group Work, Volunteer Management, Case Management, Death and Dying, and Aging
• Completed placement at Community Living in Wallaceburg
• Committed to ongoing learning and education, always broadening my skills
• Course completion in Child Studies, Gerontology and Healthcare
• Experience in working with diversified age groups and populations
• Completed placements at Wallaceburg Retirement Residence (formerly Sydenham Residence) in Wallaceburg, Fairfield Park in Wallaceburg, and Community Living Wallaceburg
• 10+ years experience working as a care provider for seniors, persons with disabilities, mental health, and some palliative supports
• Previously employed at Community Living Wallaceburg providing 24 hour supports for medical based persons with mental and physical disabilities
• Provided supportive care for seniors and individuals with disabilities needing assistance in activities of daily living
• Worked individually and as a team member to care for residents in retirement and long-term care settings, as well as individuals within the community
• Provided exceptional feedback on time-management to make work more efficient
• Employed at Oaks Retirement Village for 5 years and counting providing care for seniors in ways of personal care, as well as basic maintenance needs, dispensing medications (UCP), and other aspects pertaining to activities of daily living
• Experience providing palliative care and comfort in a retirement setting, certified in Palliative Care via Canadian Hospice Palliative Care Association, Hospice Palliative Care Ontario, Life and Death Matters, Advance Care Planning, Goals of Care, and Health Care Consent
• Advance Care Planning, Goals of Care, and Health Care Consent (OPSWA, Canadian Hospice Palliative Care Association) March 2025