Summary
Overview
Work History
Education
Skills
Personal Qualities
Timeline
Generic

Kyrstan Johnson

Citrus Heights

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

12
12
years of professional experience

Work History

Team Lead Supervisor

Omega Comp HR
02.2020 - 06.2025
  • Use of multi line telephones, demonstrating excellent customer service skills, sending POs, billing customers, assisting vendors/technicians with services scheduled, software handling, use of multiple systems, creating and completing cases and tickets, account management, creating and producing sales leads, escalation management.
  • Supervise daily operations of a high-volume call center team, ensuring adherence to performance metrics, quality standards, and customer satisfaction goals. Provide coaching, mentoring and performance feedback to agents to support individual and team development. Monitor call queues, agent availability, and real time performance through workforce management tools. Conduct regular team meetings and training sessions to reinforce company policies, improve skills and disseminate updates. Analyze performance data and generate reports for senior management, identifying trends and recommending process improvements. Assist in recruitment, onboarding, and training of new team members.
  • Led cross-functional teams to enhance workflow efficiency and improve project outcomes.
  • Developed training programs to mentor new team members on best practices and operational standards.
  • Coordinated resource allocation and scheduling to ensure timely completion of HR initiatives.
  • Oversaw compliance with HR policies, ensuring adherence to industry regulations and standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Waitress

Lonestar Restaurant
06.2018 - 10.2018
  • Temporary waitress position. Job duties are use of pos system, customer service, bartending, food handling, cleaning and food prep., Cash register, take in restaurant and over the phone orders, cash handling.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently during peak hours, maintaining composure under pressure.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Trained new waitstaff on restaurant protocols, enhancing team performance and service quality.
  • Developed knowledge of menu items to offer personalized recommendations to guests.
  • Implemented suggestions for improving dining experience, contributing to positive customer feedback.

Cashier/Customer Service

Home Depot
11.2016 - 09.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer through regular audits and reconciliations.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Trained new cashiers on operational procedures and company policies.
  • Managed high-volume checkout lines during peak hours, ensuring timely service.
  • Collaborated with team members to optimize inventory management at registers.
  • Implemented improved checkout processes that reduced wait times for customers.
  • Resolved customer complaints effectively, fostering positive relationships and satisfaction.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Patient Care Coordinator/Chiropractor Assistant

Capital Chiropractic
10.2015 - 05.2016
  • Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
  • Streamlined communication between patients and healthcare providers, enhancing patient satisfaction and care continuity.
  • Managed insurance verification processes to ensure accurate billing and coverage information for patients.
  • Developed and implemented patient intake procedures, improving data accuracy and efficiency by 30%.
  • Trained new staff on office protocols and software systems, fostering a collaborative team environment.
  • Led initiatives to enhance electronic health record (EHR) utilization, increasing documentation efficiency among practitioners.
  • Resolved patient inquiries and concerns with empathy, contributing to overall positive clinic reputation.
  • Analyzed feedback to identify service improvement opportunities, driving quality enhancements in patient care delivery.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Assisted chiropractors in patient assessments and treatment plans, ensuring a smooth workflow.
  • Prepared treatment areas and maintained equipment for optimal functionality and patient safety.
  • Educated patients on post-treatment care and exercises to promote recovery and wellness.
  • Managed patient records with accuracy, ensuring compliance with healthcare regulations.

Medical Assistant (Externship)

Active Life Chiropractic Center
03.2015 - 03.2015
  • Provided chiropractic assistance to Doctor; provided patient care and patient therapies - including hot/ cold compresses, the use of STEM machine, and utilizing COREscore. Entered data and medical insurance information into EMR.
  • Assisted with patient intake and medical history documentation to ensure accurate record-keeping.
  • Administered injections and performed diagnostic tests, enhancing patient care efficiency.
  • Coordinated appointment scheduling and follow-up communications, improving patient satisfaction.
  • Supported chiropractors during treatments by preparing equipment and maintaining cleanliness in treatment areas.
  • Educated patients on post-treatment care and wellness strategies to promote adherence to treatment plans.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.

Medical Assistant (Externship)

MD STAT Urgent Care
01.2015 - 02.2015
  • Meet and greet incoming patients, room patients, obtained patient vital signs, histories and chief complaints, administered injections, UA's Strep, Mono, influenza testing and other medical screening tests as needed. Performed DOT physicals, wound care, suture removals, and general first aide and provided patient instructions.

Caregiver

Hospice Care
06.2013 - 11.2013
  • Provided compassionate personal care to patient, enhancing comfort and dignity during end-of-life transitions.
  • Assisted with daily living activities, ensuring patient safety and well-being in home environments.
  • Communicated effectively with healthcare teams to coordinate care plans and address patient needs promptly.
  • Monitored vital signs and reported changes in condition, enabling timely medical interventions when necessary.
  • Maintained accurate documentation of patient progress and care activities, ensuring compliance with healthcare regulations.
  • Enabled smooth transitions between healthcare settings by coordinating with medical professionals and facilities when needed.
  • Offered respite care for family members, allowing them time to rest and recharge while ensuring continued patient support.
  • Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
  • Improved quality of life for terminally ill patient by performing routine personal care tasks, such as bathing, grooming, and feeding.
  • Served as a liaison between the hospice care team and the patient''s primary healthcare provider to ensure seamless coordination of care.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Positioned patients to provide comfort and promote better body alignment.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

Diploma - Medical Assistant

Kaplan College
Sacramento, CA
03.2015

Certified Nursing Assistant Program - undefined

Skagit Valley College
Mount Vernon, WA
05.2013

Skills

  • Office Equipment (8 years)
  • Customer Service
  • Sales (3 years)
  • Merchandising (1 year)
  • Team Leader (1 year)
  • POS
  • MS Office Suite
  • First Aid
  • Patient Charting
  • Multi-Line Telephones
  • Scheduling Appointments
  • Filing Alpha/Numerical
  • Data Entry
  • Insurance Authorizations
  • Medical Terminology
  • Fax & Copy Machines
  • HIPAA/OSHA
  • Anatomy/Physiology
  • Conflict resolution
  • Attention to detail
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Quality control
  • Schedule management
  • Process improvement

Personal Qualities

  • Extremely reliable/dependable with strong work ethics
  • Work well in a team environment
  • Excellent at executing assigned tasks
  • Professional demeanor with a positive attitude

Timeline

Team Lead Supervisor

Omega Comp HR
02.2020 - 06.2025

Waitress

Lonestar Restaurant
06.2018 - 10.2018

Cashier/Customer Service

Home Depot
11.2016 - 09.2017

Patient Care Coordinator/Chiropractor Assistant

Capital Chiropractic
10.2015 - 05.2016

Medical Assistant (Externship)

Active Life Chiropractic Center
03.2015 - 03.2015

Medical Assistant (Externship)

MD STAT Urgent Care
01.2015 - 02.2015

Caregiver

Hospice Care
06.2013 - 11.2013

Certified Nursing Assistant Program - undefined

Skagit Valley College

Diploma - Medical Assistant

Kaplan College

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Kyrstan Johnson