Kyria Ngouajio Wega
Oshawa
Summary
Bilingual and highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Mac Donald Restaurant
Crew Member
09.2022 - Current
- Process cash payments accurately using a POS system.
- Provides excellent customer service by anticipating guests needs, responding promptly and acknowledge guests.
- Delivers food to tables in a timely manner while ensuring correct temperature temperatures are maintained.
- Greets customers, provides menus and answer questions about menu items.
NTT Business Processing Outsourcing
Customer Service
01.2023 - 08.2023
- Provided customer service support related to payment inquiries.
- Managed online payment portals for customers convenience.
- Processed changes in customer account information as needed.
- Processed incoming payments in a timely manner according to company policies.
Mahima
Customer Service
03.2021 - 04.2022
- Verified that all prices were accurate on products throughout the store.
- Checked expiration dates on products to ensure quality was maintained.
- Answer phone calls from customers regarding product inquiries and purchases.
MTN CAMEROON
Customer Service
05.2020 - 01.2021
- Assisted with customer requests and answered questions to improve satisfaction
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Diploma in nursing Co-op - Nursing
Durham College
Oshawa, ONMaster of Science - Biochemistry And Molecular Biology
University of Ngoa-Ekele
Yaounde, Cameroon06.2022
Skills
- Strong team player with the ability to work within a close environment
- Strong communication skills, courteous and professional manner
- Ability to surf between multiple webpages to search for information
- Strong analytical skills
- Demonstrated ability to learn new skills and apply the knowledge
- Advance Microsoft Word, Excel, PowerPoint, Outlook, keyboarding Skills 40 wpm
- Maintained personal, yet professional relationship with clients and coworkers alike
- Punctual and flexible with scheduling
- Fluent in English and French
- Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- J&A Oben Company
Timeline
NTT Business Processing Outsourcing
Customer Service
01.2023 - 08.2023
Mac Donald Restaurant
Crew Member
09.2022 - Current
Mahima
Customer Service
03.2021 - 04.2022
MTN CAMEROON
Customer Service
05.2020 - 01.2021
Diploma in nursing Co-op - Nursing
Durham College
Master of Science - Biochemistry And Molecular Biology
University of Ngoa-Ekele
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