Kyria Katabarwa
Montreal,QC
Summary
Experienced and customer-focused professional with a strong background in luxury hospitality and real estate, excelling in premium customer service and high-pressure environments. With a proven track record at Four Seasons and RE/MAX, I have developed exceptional skills in handling high-profile clients, creating a welcoming atmosphere, and delivering top-tier service with adaptability and cultural awareness.
Eager to embrace new challenges, I am excited to bring my expertise in service excellence, teamwork, and problem-solving to the Cabin Crew role at Emirates, ensuring unforgettable experiences for passengers while maintaining the highest safety standards.
Overview
7
7
years of professional experience
Work History
Reception Hostess
Four Seasons Hotel
03.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout high end dining experience.
- Efficiently managed high pressure situations while ensuring a seamless service.
- Delivered a luxury guest experience by providing tailored services to high profil clients.
- Maintained a polished and professional appearance in line with company standards.
- Developed cross cultural communication skills by working with international clientele.
Real Estate Broker
RE/MAX
05.2022 - Current
- Built strong client relationships by understanding their unique needs and providing top tier service.
- Ensured a smooth and stress-free experience for clients through active listening and problem solving
- Adapted quickly to changing demands and high pressure situations, delivering consistent results.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Personal Banking Associate
TD Bank
08.2018 - 03.2022
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
- Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
- Enhancing customer satisfaction by finding creative solutions to problems.
- Maintained up-to-date knowledge of industry trends, enabling the provision of informed guidance on market developments affecting client portfolios.
- Managed a diverse portfolio of high-net-worth clients, providing comprehensive financial advice and superior customer service.
Education
Certificate - Real Estate
Collège De L'immobilier Du Quebec
Montreal, QC02-2022
Diploma of Collegial Studies - Accounting
Collège Ahuntsic
Montreal, QC01-2021
Skills
- Premium customer service & hospitality
- Excellent communication & active listening
- Adaptability and Stress management
- Teamwork/ Leadership
- Compliance with procedure
- Cultural awareness & Global mindset
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Real Estate Broker
RE/MAX
05.2022 - Current
Reception Hostess
Four Seasons Hotel
03.2022 - Current
Personal Banking Associate
TD Bank
08.2018 - 03.2022
Certificate - Real Estate
Collège De L'immobilier Du Quebec
Diploma of Collegial Studies - Accounting
Collège Ahuntsic
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