Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kyria Katabarwa

Montreal,QC

Summary

Experienced and customer-focused professional with a strong background in luxury hospitality and real estate, excelling in premium customer service and high-pressure environments. With a proven track record at Four Seasons and RE/MAX, I have developed exceptional skills in handling high-profile clients, creating a welcoming atmosphere, and delivering top-tier service with adaptability and cultural awareness.

Eager to embrace new challenges, I am excited to bring my expertise in service excellence, teamwork, and problem-solving to the Cabin Crew role at Emirates, ensuring unforgettable experiences for passengers while maintaining the highest safety standards.

Overview

7
7
years of professional experience

Work History

Reception Hostess

Four Seasons Hotel
03.2022 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout high end dining experience.
  • Efficiently managed high pressure situations while ensuring a seamless service.
  • Delivered a luxury guest experience by providing tailored services to high profil clients.
  • Maintained a polished and professional appearance in line with company standards.
  • Developed cross cultural communication skills by working with international clientele.

Real Estate Broker

RE/MAX
05.2022 - Current
  • Built strong client relationships by understanding their unique needs and providing top tier service.
  • Ensured a smooth and stress-free experience for clients through active listening and problem solving
  • Adapted quickly to changing demands and high pressure situations, delivering consistent results.
  • Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.


Personal Banking Associate

TD Bank
08.2018 - 03.2022
  • Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
  • Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
  • Streamlined branch operations by collaborating with team members to optimize efficiency and improve workflow processes.
  • Enhancing customer satisfaction by finding creative solutions to problems.
  • Maintained up-to-date knowledge of industry trends, enabling the provision of informed guidance on market developments affecting client portfolios.
  • Managed a diverse portfolio of high-net-worth clients, providing comprehensive financial advice and superior customer service.


Education

Certificate - Real Estate

Collège De L'immobilier Du Quebec
Montreal, QC
02-2022

Diploma of Collegial Studies - Accounting

Collège Ahuntsic
Montreal, QC
01-2021

Skills

  • Premium customer service & hospitality
  • Excellent communication & active listening
  • Adaptability and Stress management
  • Teamwork/ Leadership
  • Compliance with procedure
  • Cultural awareness & Global mindset

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Real Estate Broker

RE/MAX
05.2022 - Current

Reception Hostess

Four Seasons Hotel
03.2022 - Current

Personal Banking Associate

TD Bank
08.2018 - 03.2022

Certificate - Real Estate

Collège De L'immobilier Du Quebec

Diploma of Collegial Studies - Accounting

Collège Ahuntsic
Kyria Katabarwa