KYRA Von Wuthenau

· Leading, developing, training and supervising program staff including students to ensure work performance and maintenance of professional records and standards.

· Provide clinical supervision including performance reviews, hiring new staff, training and orientation of new staff, ensuring all staff adhere to professional documentation.

· Program evaluation and developing outcomes.

· Leading and update the agencies strategic priorities and annual goals, manage their achievement, evaluate and report goal outcomes.

· Working collaboratively within the community and continually building and maintaining good relationships with external agencies and networks.

· Working with the Director of Client Services to ensure leadership, coordinated development and achievement of the agency’s Transitional Housing programs mission, vision, and strategic priorities.

• Solved conflicts and addressed issues that occurred between social agencies and Hotel.
• Managed four different unionized properties and teams.
• Executed billing tasks and recorded information in company databases.
• Maintained payroll information by calculating, collecting and entering data.
• Supervised four different hotel teams and helped to resolve issues arising during shifts.
• Worked effectively with fellow agencies to coordinate effective solutions to any question or concern.
• Improved program effectiveness by implementing strategic process improvements.

● Providing case management expertise and support to Shelter Staff.

● Providing brief crisis counselling, information, and referrals for applicants who cannot be placed immediately.

● Developing and implementing programs focused on the optimization and continuous improvement of the performances and practices.

● Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews.

● Implementing and maintaining a system for collecting relevant statistics that are needed for evaluation reports and funding proposals.

● Managing a city-operated database, a case management system, and a billing system.

• Investigated and integrated enhanced service and team management strategies to boost business profits
• Led and directed team members on effective methods, operations and procedures
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
• Created fun team building activities to engage staff in up-selling to meet revenue targets
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

• Provide for relationship by building rapport with community members and provide emotional support
• Responsible to read and initial Shift Change Report at beginning of shift and record in same at end of shift
• Link community members to community resources
• Deescalate individuals in crisis situations
• Provide basic needs and harm reduction tools
• Work collaboratively with staff and community members to develop a supportive community atmosphere
• Enforce agency rules and expectations consistently in accordance with Policies and Procedures
• Ensure all appropriate documentation and recording is maintained at all times
• Responsible for the contents, upkeep and tidiness of supplies – including toiletries, linen/towels, binders, files, etc.

• Perform all necessary clerical duties for client documentation, including forms, computer entries, log entries, wake-up times, etc
• Responsible to read and initial Shift Change Report at beginning of shift and record in same at end of shift
• Responsible for admitting new clients on shift and inputting information into HIFIS
• Responsible for orientation of the shelter
• Provide support, assistance, encouragement, referrals to clients
• Provide medical support during crises
• Enforce agency rules and expectations consistently in accordance with Policies and Procedures
• Ensure all appropriate documentation and recording is maintained at all times
• Responsible for the contents, upkeep and tidiness of supplies – including toiletries, linen/towels, binders, files, etc.