Kyra Jade Mojica
Markham,ON
Summary
To obtain full-time employment as a Cabin Crew member for WestJet. Positive attitude and Interpersonal skills with a thorough understanding of safety and service, as well as a genuine care to provide exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge Staff Member/Utility Clerk
Amica Unionville- Senior Living In Unionville
09.2023 - Current
- Greeting visitors and residence upon arrival and give directions to key amenities to have a better experience.
- Responding promptly and professionally to marketing inquiries or issue via phone, email, and personally.
- Follow the Policy and Procedures for the privacy and safety of the residence
- Ensure the cleanliness of the front lobby and keeping an eye on monitored cameras.
- Working with Nurse on Duty and RCP for whereabouts of residence and any information
Customer Service Agent
WestJet Airlines
04.2022 - Current
- Providing each and every guest a superb customer service at all times.
- Check in guests and their luggage at the counter while collecting any necessary fees and issuing boarding passes.
- Handling consumer complaints when issues occur (e.g., lost or delayed baggage, reservations, change/charge fees, cancelled flights and/or delayed flights)
- Make announcements about flight activity at the gate thru the airport's PA system in a clear, professional, and concise manner.
Customer Service Cashier
Longo’s Yonge and Sheppard
04.2020 - 12.2022
- Balancing all transactions on cash register, including cash, checks, card payments, refunds/exchanges and sales
- Taking phone calls, following through online orders and requests
- Successfully handled customer complaints by resolving issues and markdown price when appropriate with manager’s approval
- Greet guest in a friendly manner to create a positive and memorable guest experience.
Food and Beverage Cashier
MacDonald’s Bathurst
02.2019 - 05.2019
- Receives orders from customers both at the counter and at the drive-thru
- Helped to maintain cleanliness in accordance with company standards
- Making sure all transactions and orders are correct
- Preparing orders and delivered prompt with friendly customer service
Education
Diploma - Flight Services: Operation And Cabin Management
Seneca College
Newnham, ON04.2022
High School Diploma -
Newtonbrook Secondary School
Toronto, ON06.2020
Skills
- Multitasking
- Customer Service
- Leadership
- Customer Support and Satisfaction
- Computer literate: MS Word, Powerpoint, Excel, Publisher, apple programs and social media
- Problem Solving
- Baggage Handling
- Bilingual
Certification
- Certified SMART SERVE
Additional Information
- SMART SERVE certified
- Purple RAIC holder
- Fluent in both English and Tagalog
- Peer Leader for Newcomer Program (2019)
- Youth Counsellor at Summer Camp (Volunteer 2018)
Timeline
Concierge Staff Member/Utility Clerk
Amica Unionville- Senior Living In Unionville
09.2023 - Current
Customer Service Agent
WestJet Airlines
04.2022 - Current
Customer Service Cashier
Longo’s Yonge and Sheppard
04.2020 - 12.2022
Food and Beverage Cashier
MacDonald’s Bathurst
02.2019 - 05.2019
Diploma - Flight Services: Operation And Cabin Management
Seneca College
High School Diploma -
Newtonbrook Secondary School
- Certified SMART SERVE
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