KYRA TROTZUK
Burnaby,BC
Summary
Detail-oriented and highly organized administrative professional with 10 years of experience in client services, office coordination, and team support. Proven ability to manage multiple priorities, maintain confidentiality, and communicate effectively with senior leadership and clients. Eager to contribute to executive operations with a professional demeanor, exceptional time management skills, and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Compliance Officer
One Stop Mortgage Corp.
04.2024 - Current
- Ensure compliance with BCFSA and FINTRAC guidelines for all files by carefully reviewing and executing mortgage documents.
- Liaise with clients, co-brokers, lawyers, and internal departments to ensure document accuracy.
- Process all incoming deposits and invoices using Sage and Quickbooks accounting software.
- Thrive in a high-volume, detail-oriented environment requiring discretion and proactive support.
- Assist the marketing department in developing new initiatives to retain relationships with external brokers.
Receptionist & Administrative Assistant
Carraig Law Group LLP
11.2023 - 03.2024
- Answered client calls, accurately assessing need and determining appropriate action.
- Coordinated meetings for lawyers and executive partners, optimizing client satisfaction with busy schedules.
- Filed and organized legal documents while ensuring confidentiality and accuracy.
- Supported attorneys with administrative tasks and maintained a professional, welcoming front office.
Shift Leader
Cotto Enoteca
04.2019 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities in a high-volume restaurant.
- Maintained exceptional customer service standards and handled guest issues with professionalism.
- Planned, executed, and managed monthly event bookings.
- Oversaw cash and credit card transactions accurately using POS software.
Education
Associate's Certificate - Human Resource Management
British Columbia Institute of Technology
07-2023
Bachelor's Degree - Psychology
Simon Fraser University
04-2021
Skills
- Executive Calendar Management
- Client & Vendor Relations
- Document Preparation & Filing
- Meeting Coordination
- Office Operations & Team Support
- Confidential Correspondence
- Multitasking in High-Stress Environments
- Professional Communication
- Microsoft Word, Excel, Powerpoint, and Outlook
- Quickbooks and Sage Software
Timeline
Compliance Officer
One Stop Mortgage Corp.
04.2024 - Current
Receptionist & Administrative Assistant
Carraig Law Group LLP
11.2023 - 03.2024
Shift Leader
Cotto Enoteca
04.2019 - 05.2023
Associate's Certificate - Human Resource Management
British Columbia Institute of Technology
Bachelor's Degree - Psychology
Simon Fraser University
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