Kyra Thomas
South Fulton,GA
Summary
Dynamic operations, customer service, and information technology professional with nearly a decade of military service and commercial aviation experience. Proven track record in supporting both domestic and overseas missions, adept at solving complex technical problems while delivering exceptional customer service. Skilled in coordinating time-sensitive operations to ensure mission success and enhance overall efficiency. Committed to leveraging diverse expertise to drive organizational excellence and foster positive outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Ramp Agent
Delta Air Lines
Atlanta, GA
01.2022 - Current
- Coordinate baggage and ground operations to support safe, on-time departures.
- Assist passengers with baggage concerns while delivering professional customer service.
- Work closely with flight crews, gate agents, and operations teams.
- Maintain compliance with safety and security procedures.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 15 daily flights.
Information Technology Specialist (25B)
Georgia Army National Guard
Atlanta, GA
01.2016 - Current
- Install, configure, and troubleshoot computers, software, and network equipment.
- Provide technical support and maintain mission-critical communications.
- Support users in high-pressure operational environments.
Education
U.S. Army Information Technology Specialist (25B) MOS Training -
Ft Eisenhower
Augusta, GA01.2018
High School Diploma -
Langston Hughes Highscool
Fairburn, GA05.2017
Skills
- Customer Service
- Operations
- Administrative Support
- Technical Support
- Communication
- Teamwork
- Problem Solving
- Time Management
- Safety procedures compliance
- Flexible schedule
- Dependable and responsible
- Security awareness
- Quality control
- Remote desktop support
- Wireless networking
Deployments
- Iraq (2018–2019)
- Poland (2022–2023)
- Southwest Border Mission (2024–2025)
Timeline
Ramp Agent
Delta Air Lines
01.2022 - Current
Information Technology Specialist (25B)
Georgia Army National Guard
01.2016 - Current
U.S. Army Information Technology Specialist (25B) MOS Training -
Ft Eisenhower
High School Diploma -
Langston Hughes Highscool