Kyra Taylor
Kelowna
Summary
Highly motivated, organized, and dependable individual successful at managing multiple priorities with a positive attitude. Offers outstanding skills in oral and written communication, active listening and analytical problem-solving skills. Experienced in customer facing positions and dedicated to providing quality personable interactions and professionalism. Understanding of laboratory operations and research participant interactions.
Overview
6
6
years of professional experience
Work History
Research Mentorship Program Mentee
UBCO Indigenous Centre
01.2024 - Current
- Undergraduate Research Assistant position with the Neuroplasticity, Imagery and Motor Behavior Laboratory (NIMBL) at UBC - Okanagan Campus.
- Enhanced productivity by assisting with project tasks and providing ongoing support.
- Supported graduate students in their research tasks, reducing workload burden and allowing for increased focus on higher-priority projects.
- Engaged in weekly lab meetings and assisted with piloting of new research protocols.
- Provided support in the preparation of lab coordinated public events such as Brain Awareness Week.
Varsity Events Student Staff
UBCO
09.2021 - 02.2024
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Worked score table, accomplishing all assigned tasks with efficiency and accuracy.
- Complete sport-specific score sheets and followed required protocol by direction of head referees.
- Preforms tasks to standard under high energy and stress environment.
- Set up event facilities and equipment, cleaned areas and organized supplies.
Customer Service Representative
Southern Interior BC YMCA
04.2023 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed over 30 facility membership sales, fitness class registration, client consultation appointments and group bookings daily.
- Followed required child protection protocols and facility safety policies including ID verification, conflict de-escalation, and incident report procedures.
Customer Service Specialist
Best Buy Canada Ltd.
10.2020 - 01.2023
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed over 50 customer refunds and exchanges according to established guidelines daily.
- Mentored new team members on sales software system operation.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Youth Ambassador
4-H British Columbia
03.2018 - 02.2020
- Advocated for local youth and assisted with coordinating program resources.
- Learned and applied proper business etiquette.
- Traveled for training and meetings with peers.
- Face of 4-H BC at public events.
- Advocated and informed of programs in partnership with BC Ministry of Agriculture.
- Designed and organized regional events.
Education
Bachelor of Science - Psychology
University of British Columbia Okanagan Campus
Kelowna06.2024
Skills
- Customer Service/Support experience
- Understanding of Laboratory Protocols
- TPCS 2: Core Certificate
- Multitasking Abilities
- Self-Motivated
- Complaint resolution
- Teamwork and Collaboration
- Community outreach
- Verbal/Written Proficiency
- Office 365/Computer Competency
Timeline
Research Mentorship Program Mentee
UBCO Indigenous Centre
01.2024 - Current
Customer Service Representative
Southern Interior BC YMCA
04.2023 - 08.2023
Varsity Events Student Staff
UBCO
09.2021 - 02.2024
Customer Service Specialist
Best Buy Canada Ltd.
10.2020 - 01.2023
Youth Ambassador
4-H British Columbia
03.2018 - 02.2020
Bachelor of Science - Psychology
University of British Columbia Okanagan Campus
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