Kyra Taylor
Kelowna
Summary
Highly motivated, organized, and dependable individual successful at managing multiple priorities with a positive attitude. Offers outstanding skills in oral and written communication, active listening and analytical problem-solving skills. Experienced in customer facing positions and dedicated to providing quality personable interactions and professionalism. Understanding of laboratory operations and research participant interactions.
Overview
6
6
years of professional experience
Work History
Research Mentorship Program Mentee
UBCO Indigenous Centre
01.2024 - Current
- Undergraduate Research Assistant position with the Neuroplasticity, Imagery and Motor Behavior Laboratory (NIMBL) at UBC - Okanagan Campus.
- Enhanced productivity by assisting with project tasks and providing ongoing support.
- Supported graduate students in their research tasks, reducing workload burden and allowing for increased focus on higher-priority projects.
- Engaged in weekly lab meetings and assisted with piloting of new research protocols.
- Provided support in the preparation of lab coordinated public events such as Brain Awareness Week.
Varsity Events Student Staff
UBCO
09.2021 - 02.2024
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Worked score table, accomplishing all assigned tasks with efficiency and accuracy.
- Complete sport-specific score sheets and followed required protocol by direction of head referees.
- Preforms tasks to standard under high energy and stress environment.
- Set up event facilities and equipment, cleaned areas and organized supplies.
Customer Service Representative
Southern Interior BC YMCA
04.2023 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Processed over 30 facility membership sales, fitness class registration, client consultation appointments and group bookings daily.
- Followed required child protection protocols and facility safety policies including ID verification, conflict de-escalation, and incident report procedures.
Customer Service Specialist
Best Buy Canada Ltd.
10.2020 - 01.2023
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed over 50 customer refunds and exchanges according to established guidelines daily.
- Mentored new team members on sales software system operation.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Youth Ambassador
4-H British Columbia
03.2018 - 02.2020
- Advocated for local youth and assisted with coordinating program resources.
- Learned and applied proper business etiquette.
- Traveled for training and meetings with peers.
- Face of 4-H BC at public events.
- Advocated and informed of programs in partnership with BC Ministry of Agriculture.
- Designed and organized regional events.
Education
Bachelor of Science - Psychology
University of British Columbia Okanagan Campus
Kelowna06.2024
Skills
- Customer Service/Support experience
- Understanding of Laboratory Protocols
- TPCS 2: Core Certificate
- Multitasking Abilities
- Self-Motivated
- Complaint resolution
- Teamwork and Collaboration
- Community outreach
- Verbal/Written Proficiency
- Office 365/Computer Competency
Timeline
Research Mentorship Program Mentee
UBCO Indigenous Centre
01.2024 - Current
Customer Service Representative
Southern Interior BC YMCA
04.2023 - 08.2023
Varsity Events Student Staff
UBCO
09.2021 - 02.2024
Customer Service Specialist
Best Buy Canada Ltd.
10.2020 - 01.2023
Youth Ambassador
4-H British Columbia
03.2018 - 02.2020
Bachelor of Science - Psychology
University of British Columbia Okanagan Campus
Similar Profiles
Nelson WilliamsNelson Williams
Indigenous STEM Tutor at Indigenous Sharing and Learning CentreIndigenous STEM Tutor at Indigenous Sharing and Learning Centre
Collette YoungchiefCollette Youngchief
Office Assistant at Ontario Federation Of Indigenous Friendship CentreOffice Assistant at Ontario Federation Of Indigenous Friendship Centre
Tyanna SoucyTyanna Soucy
Administrative Assistant at Indigenous Student Centre Western UniversityAdministrative Assistant at Indigenous Student Centre Western University