Kyra Steward
Lake Forest
Summary
Luxury hospitality professional, Rooms Controller and Front Desk Trainer. Recognized for strong initiative in improving guest service and team performance. Skilled in delivering polished, personalized experiences, coaching associates to brand standards, and resolving issues proactively. Expertise in managing room assignments, coordinating guest requests, and maximizing occupancy rates. Brings a calm, confident presence and a leadership mindset, ready to contribute to a luxury property seeking a reliable, service‑driven leader.
Overview
9
9
years of professional experience
Work History
Rooms Controller | Front Desk Trainer
JW Marriott
07.2024 - Current
- Greeted and checked in guests, ensuring efficient front desk operations.
- Managed guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated with housekeeping and maintenance to guarantee room readiness.
- Delivered personalized services to VIP guests, creating memorable experiences that led to repeat visits.
- Processed reservations using property management system, ensuring accuracy in bookings.
- Assisted in training new staff on front desk procedures and customer service standards.
- Provided concierge services, offering local recommendations and arranging transportation for guests.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided exceptional customer service to enhance guest experiences in executive lounge.
- Maintained cleanliness and organization of lounge areas, ensuring a welcoming environment.
- Managed room inventory and allocation to optimize occupancy rates.
Valet Parking Manager
SVS Parking
03.2021 - 07.2024
- Streamlined vehicle retrieval times by effectively managing valet team schedules and assignments.
- Addressed customer concerns promptly, maintaining a high level of professionalism in all interactions.
- Tracked accurate records of all transactions related to cash handling processes, minimizing discrepancies or potential losses due to theft or error.
- Conducted regular performance evaluations, offering constructive feedback to promote professional growth among team members.
Valet Parking Attendant
TownePark
02.2020 - 02.2021
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Observed and monitored parking lot to preserve safety of customers and vehicles.
- Delivered above and beyond service to VIP guests at property.
Valet Parking Attendant
ACE Parking
03.2018 - 10.2019
Cashier
Bed Bath & Beyond
09.2017 - 12.2017
Education
Bachelor of Arts - Psychology
Chapman University
Orange, CA5 2024
Associate of Science - Psychology
Orange Coast College
Costa Mesa, CA5 2021
High School Diploma -
University High School
Irvine, CA6 2017
Skills
- PMS/MARSHA/GXP/KIPSU experience
- Micros knowledge
- Marriott Brand Standard
- Luxury service
- Excellent listening skills
- Front office operations
- Staff training and development
- Ability to identify and distinguish various forms of human behavior
- Sympathetic and understanding outlook
- Emotional resilience in distressing situations
- Can communicate effectively in highly emotional and tense environments and atmospheres
- Good personal boundaries and ability to maintain these
- Ability to concentrate for substantial periods
- Managing multiple responsibilities at once
- Quickly identifying guest concerns and finding effective solutions
- Remaining calm and effective when schedules change, unexpected issues rise, or guest demands increase
Timeline
Rooms Controller | Front Desk Trainer
JW Marriott
07.2024 - Current
Valet Parking Manager
SVS Parking
03.2021 - 07.2024
Valet Parking Attendant
TownePark
02.2020 - 02.2021
Valet Parking Attendant
ACE Parking
03.2018 - 10.2019
Cashier
Bed Bath & Beyond
09.2017 - 12.2017
Associate of Science - Psychology
Orange Coast College
High School Diploma -
University High School
Bachelor of Arts - Psychology
Chapman University